Call Center Agent
About The Position
Spire Orthopedic Partners is a growing national partnership of orthopedic practices. As a Management Services Organization, Spire provides the administrative infrastructure, support, capital, and operational resources that allow its practices to focus on patient care. The network is headquartered in Stamford, Connecticut, and includes more than 165 physicians, 1,800 employees, 285 other clinical providers, and 40 locations across New York, Connecticut, Rhode Island, and Massachusetts. The Call Center Agent is the initial point of contact for new and current patients. The role handles patient calls, gathers and provides information, routes calls and messages to appropriate medical staff or departments, and assigns pending documents to patient charts in the electronic medical record system. The position is full-time, entry-level, and based at the Stamford, Connecticut location, with a day shift and an hourly salary range of $19.85 to $24.80.
Requirements
- High school diploma or equivalent.
- One year of medical experience.
- Knowledge of HIPAA and other insurance regulations, policies, and procedures.
- Knowledge of medical office procedures, policies, practices, and medical terminology.
- Strong verbal and written communication skills.
- Extensive customer service experience.
- Computer skills, including proficiency with Windows-based software.
- Strong problem-solving skills.
- Ability to represent the organization in a professional manner.
Nice To Haves
- Healthcare receptionist or call center experience.
- Experience with electronic medical systems such as Athena/Centricity or Medi-Tech.
Responsibilities
- Serve as the call center’s initial point of contact to register new patients and direct current patients, using tact, compassion, and confidentiality.
- Manage calls from patients requiring medical care and provide or gather the necessary information.
- Take electronic messages and convey information to the appropriate medical care providers.
- Screen and transfer calls to the appropriate person or department.
- Assign pending documents to patient charts in the electronic medical record system.
- Perform other duties as assigned by managers and leads.
Benefits
- Growth and advancement opportunities.
- Dynamic work environment.
- Access to a diverse network of practitioners.
- Broad infrastructure of tools and programs to enhance the employee experience.
- Competitive compensation.
- Generous paid time off.
- Health, dental, and vision benefits.
- 401(k).
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
