Automotive Assistant Store Manager - Store 1636

Monro Inc.•Santee, CA

About The Position

The Automotive Assistant Store Manager is a full-time, hourly position whose schedule is based on business needs. As a key holder, the Assistant Manager serves as manager on duty in the Store Manager’s absence or when demand requires. The role assists in managing an automotive retail service and repair store to meet or exceed service standards and Monro’s performance and profitability goals. The Assistant Manager helps ensure that teammates deliver exceptional 5 Star service by communicating vehicle issues and proposed solutions effectively and meeting guests’ expectations for service quality and timing. The position also supports store operations, sales, inventory management, workflow organization, and technician oversight, and may perform Store Manager functions as business needs dictate.

Requirements

High school diploma or equivalent.
At least two years of retail experience, or an equivalent combination of education and experience.
Ability to work flexible hours, including days, evenings, weekends, and holidays.
Ability to influence and motivate a team to achieve goals and objectives.
Ability to problem-solve and manage inventory, merchandising, and customer service.
Communication skills to communicate effectively with teammates and guests.
Complete all Monro-required training within the provided guidelines and timing.
Current valid driver’s license and a satisfactory Motor Vehicle Report (MVR).

Nice To Haves

ASE certification.
State Inspection License, where applicable.

Responsibilities

Schedule guest appointments to optimize technician capabilities and ensure vehicle services and repairs are completed efficiently and on time.
Help achieve sales goals by informing guests about and recommending tire and service products and sales promotions.
Address guest needs involving sales, service, complaints, and adjustments, and build relationships to support satisfaction, loyalty, and retention.
Assist technicians in communicating repair and service needs to guests.
Maintain the store in excellent condition, meeting Monro cleanliness standards and keeping it guest-ready.
Assist with inventory management, including overseeing the pulling of tires and parts, unloading deliveries, and stocking inventory.
Provide direction and oversight to technicians and assist with services and repairs as needed.
Organize store workflow so technician skill levels are used efficiently and vehicle services and repairs are completed effectively and on time in accordance with Monro standards.
Follow company policies and procedures, applicable governmental standards, environmental codes, and ANSI/OSHA standards, and consistently use required safety practices.
Perform Store Manager functions when business needs dictate.
Perform other duties as assigned and required by the direct supervisor.