Automotive Assistant Store Manager - Store 1636

Monro•Santee, CA

18h

About The Position

The Assistant Manager is a full-time, hourly position with hours based on business needs. The Assistant Manager is a key holder and serves as manager on duty in the Store Manager’s absence or when business demand requires it. This role assists in managing an automotive retail service and repair store’s operations to meet or exceed service standards and achieve Monro’s performance and profitability goals. The Assistant Manager helps ensure teammates provide exceptional 5 Star service by communicating vehicle issues and proposed solutions effectively and meeting guest expectations for service timing and quality.

Requirements

High school diploma or equivalent.
At least two years of retail experience, or an equivalent combination of education and experience.
Ability to work flexible hours, days, evenings, weekends, and holidays.
Ability to influence and motivate a team to achieve goals and objectives.
Problem-solving, inventory management, merchandising, and customer service abilities.
Communication skills to work effectively with teammates and guests.
Complete all required Monro training within the specified guidelines and timing.
Current valid driver’s license and satisfactory Motor Vehicle Report (MVR).

Nice To Haves

ASE certification.
State Inspection License, where applicable.

Responsibilities

Schedule guest appointments to optimize technician capabilities and complete vehicle services and repairs efficiently and on time.
Help achieve sales goals by informing guests about and recommending tire and service products and sales promotions.
Address guest needs involving sales, service, complaints, and adjustments.
Build guest relationships to maximize satisfaction, loyalty, and retention.
Assist technicians in explaining repair and service needs to guests.
Maintain the store in excellent, clean, guest-ready condition in accordance with Monro standards.
Assist with inventory management, including overseeing the pulling, unloading, and stocking of tires and parts.
Provide direction and oversight to technicians and assist with services and repairs as needed.
Help organize store workflow so technician skill levels are used efficiently and services and repairs are completed effectively and promptly in accordance with Monro operating standards.
Follow company policies and procedures and governmental standards, including environmental codes and ANSI/OSHA standards.
Consistently use required safety practices established through training, policies, and procedures.
Perform Store Manager functions as business needs dictate.
Perform other duties as assigned and required by the direct supervisor.