Automotive Assistant Store Manager - Store 11

Monro Inc.•Brockport, NY

About The Position

The Assistant Manager is a full-time, hourly position whose hours are based on the needs of the business. As a store key holder, the Assistant Manager serves as manager on duty in the Store Manager’s absence or when business demands require it. The role assists with managing an automotive retail service and repair store to meet or exceed service standards and achieve Monro’s performance and profitability goals. The Assistant Manager helps ensure teammates provide exceptional 5 Star service by communicating vehicle issues and proposed solutions effectively and consistently meeting guest expectations for timing and quality.

Requirements

High school diploma or equivalent.
At least two years of retail experience, or an equivalent combination of education and experience.
Ability to work flexible hours, days, evenings, weekends, and holidays.
Ability to influence and motivate a team to achieve goals and objectives.
Ability to problem-solve and manage inventory, merchandising, and customer service.
Communication skills to effectively communicate with teammates and guests.
Complete all required Monro training according to the provided guidelines and timing.
Current valid driver’s license and a satisfactory Motor Vehicle Report (MVR).

Nice To Haves

ASE certification.
State Inspection License, where applicable.

Responsibilities

Schedule guest appointments to optimize technician capabilities and complete vehicle services and repairs efficiently and on time.
Help achieve sales goals by informing guests about and recommending tire and service products and promotions.
Address guest needs related to sales, service, complaints, and adjustments, and build relationships that support customer satisfaction, loyalty, and retention.
Assist technicians in communicating repair and service needs to guests.
Maintain the store in excellent, clean, guest-ready condition and in accordance with Monro standards.
Assist with inventory management, including overseeing the pulling of tires and parts, unloading deliveries, and stocking inventory.
Provide direction and oversight to technicians and assist with services and repairs as needed.
Help organize store workflow so technician skill levels are used efficiently and services and repairs are completed effectively and on time in accordance with Monro operating standards.
Follow company policies and procedures and governmental standards, including environmental codes and ANSI/OSHA standards; consistently follow required safety standards.
Perform Store Manager functions as business needs dictate.
Perform other duties as assigned and required by the direct supervisor.