Automotive Assistant Store Manager - Store 1212

Monro Inc.•Middletown, DE

21d•Onsite

About The Position

The Assistant Store Manager is a full-time, hourly position whose schedule is based on the needs of the business. The role is a key holder and serves as manager on duty in the Store Manager’s absence or when business demands require it. The Assistant Store Manager helps manage the operations of an automotive retail service and repair store to meet or exceed service standards and Monro’s performance and profitability goals. The role ensures teammates provide exceptional 5 Star service through effective communication about vehicle issues and proposed solutions, and by meeting guest expectations for timing and quality.

Requirements

High school diploma or equivalent.
At least two years of retail experience, or an equivalent combination of education and experience.
Ability to work flexible hours, including days, evenings, weekends, and holidays.
Ability to influence and motivate a team to achieve goals and objectives.
Ability to problem-solve and manage inventory, merchandising, and customer service.
Communication skills to effectively communicate with teammates and guests.
Complete all Monro-required training according to the provided guidelines and timing.
Current, valid driver’s license and a satisfactory Motor Vehicle Report (MVR).

Nice To Haves

ASE certification and a State Inspection License, where applicable.

Responsibilities

Schedule guest appointments to make efficient use of technician abilities and complete vehicle services and repairs on time.
Help achieve sales goals by informing guests about and recommending tires, services, and promotions; address guest needs related to sales, service, complaints, and adjustments; and build relationships that support satisfaction, loyalty, and retention.
Help technicians communicate repair and service needs to guests.
Maintain the store in excellent, clean, guest-ready condition according to Monro standards.
Assist with inventory management, including overseeing the pulling, unloading, and stocking of tires and parts.
Provide direction and oversight to technicians and assist with services and repairs when needed.
Organize store workflow so technician skills are used efficiently and work is completed effectively and promptly according to operating standards.
Follow company policies and procedures and governmental standards, including environmental codes and ANSI/OSHA standards; consistently use required safety practices.
Perform Store Manager functions as business needs dictate.
Perform other duties as assigned and required by the direct supervisor.