Automotive Assistant Store Manager - Store 1383

Monro Inc.•Lake Wales, FL

2d•Onsite

About The Position

The Automotive Assistant Store Manager is a full-time, hourly role with hours based on business needs. The Assistant Manager is a key holder and serves as manager on duty when the Store Manager is absent or business demands require it. The role assists with managing an automotive retail service and repair store, meeting or exceeding service standards and achieving Monro’s performance and profitability goals. The Assistant Manager helps ensure teammates provide exceptional 5 Star service through clear communication about vehicle issues and proposed solutions, while meeting guest expectations for service timing and quality.

Requirements

High school diploma or equivalent.
At least two years of retail experience, or an equivalent combination of education and experience.
Ability to work flexible hours, including days, evenings, weekends, and holidays.
Ability to influence and motivate a team to achieve goals and objectives.
Ability to problem solve and manage inventory, merchandising, and customer service.
Communication skills to communicate effectively with teammates and guests.
Current valid driver’s license and a satisfactory Motor Vehicle Report (MVR).

Nice To Haves

ASE certification and State Inspection License, where applicable.

Responsibilities

Schedule guest appointments to make effective use of technician capabilities and complete vehicle services and repairs efficiently and on time.
Support sales goals by informing guests about and recommending tire and service products and promotions; address guest sales, service, complaints, and adjustments; build relationships that support satisfaction, loyalty, and retention.
Help technicians communicate repair and service needs to guests.
Maintain the store in excellent, clean, guest-ready condition in accordance with Monro standards.
Assist with inventory management, including overseeing the pulling of tires and parts and unloading and stocking inventory.
Provide direction and oversight to technicians and assist with services and repairs as needed.
Help organize store workflow so technician skill levels are used efficiently and services and repairs are completed effectively and on time according to Monro standards.
Follow company policies and procedures and applicable governmental, environmental, and ANSI/OSHA standards; consistently use required safety practices.
Perform Store Manager functions as business needs dictate.
Perform other duties assigned or required by the direct supervisor.
Complete all required Monro training according to the provided guidelines and timing.