Automotive Assistant Store Manager - Store 62

Monro Inc.•Utica, NY

About The Position

The Assistant Manager is a full-time, hourly position whose schedule is based on business needs. As a store key holder, the Assistant Manager serves as manager on duty when the Store Manager is absent or business demand requires it. The role assists with managing an automotive retail service and repair store to meet or exceed service standards and Monro’s performance and profitability goals. The Assistant Manager helps ensure that teammates provide exceptional 5 Star service by communicating vehicle issues and proposed solutions effectively and meeting guest expectations for service timing and quality. The position supports store operations, sales, customer satisfaction, inventory, workflow, safety, and team performance, and performs Store Manager functions as business needs dictate.

Requirements

High school diploma or equivalent.
At least two years of retail experience, or an equivalent combination of education and experience.
Ability to work flexible hours, including days, evenings, weekends, and holidays.
Ability to influence and motivate a team to achieve goals and objectives.
Ability to problem-solve and manage inventory, merchandising, and customer service.
Communication skills sufficient to communicate effectively with teammates and guests.
Complete all Monro-required training within the specified guidelines and timing.
Current valid driver’s license and a satisfactory Motor Vehicle Report (MVR).

Nice To Haves

ASE certification.
State Inspection License, where applicable.

Responsibilities

Schedule guest appointments to optimize technician capabilities and complete vehicle services and repairs efficiently and on time.
Help achieve sales goals by informing guests about and recommending tire and service products and sales promotions.
Address guest needs involving sales, service, complaints, and adjustments, and build relationships that support satisfaction, loyalty, and retention.
Assist technicians in communicating repair and service needs to guests.
Keep the store clean, in excellent condition, and consistently ready for guests according to Monro standards.
Assist with inventory management, including oversight of pulling tires and parts, unloading deliveries, and stocking inventory.
Provide direction and oversight to technicians and assist with services and repairs as needed.
Help organize store workflow so technicians’ skills are used efficiently and services and repairs are completed effectively, on time, and in accordance with Monro operating standards.
Follow company policies and procedures, governmental standards, environmental codes, and ANSI/OSHA standards, and consistently use required safety practices.
Perform Store Manager functions as business needs dictate.
Perform other duties as assigned and required by the direct supervisor.