Automotive Assistant Store Manager - Store 62

Monro•Utica, NY

About The Position

The Assistant Store Manager is a full-time, hourly position whose schedule is based on business needs. The role is a key holder and serves as manager on duty when the Store Manager is absent or business demand requires it. The Assistant Manager helps manage the operations of an automotive retail service and repair store, supporting service standards and Monro’s performance and profitability goals. The position ensures teammates provide exceptional 5 Star guest service through clear communication about vehicle issues and proposed solutions, while meeting guest expectations for timing and quality.

Requirements

High school diploma or equivalent.
At least two years of retail experience, or an equivalent combination of education and experience.
Ability to work flexible hours, including days, evenings, weekends, and holidays.
Ability to influence and motivate a team to achieve goals and objectives.
Problem-solving, inventory management, merchandising, and customer-service abilities.
Communication skills to effectively communicate with teammates and guests.
Current valid driver’s license and a satisfactory Motor Vehicle Report (MVR).

Nice To Haves

ASE certification.
State Inspection License, where applicable.

Responsibilities

Schedule guest appointments to optimize technician capabilities and complete vehicle services and repairs efficiently and on time.
Support sales goals by informing guests about and recommending tire and service products and promotions.
Address guest needs related to sales, service, complaints, and adjustments.
Build guest relationships to increase satisfaction, loyalty, and retention.
Assist technicians in communicating repair and service needs to guests.
Maintain the store in excellent, clean, guest-ready condition in accordance with Monro standards.
Assist with inventory management, including overseeing the pulling of tires and parts, unloading, and stocking inventory.
Direct and oversee other technicians and assist with services and repairs as needed.
Help organize store workflow so technician skills are used efficiently and vehicle services and repairs are completed effectively and on time in accordance with Monro standards.
Follow company policies and procedures, governmental standards, environmental codes, and ANSI/OSHA standards.
Consistently follow required safety standards established in training and company policies and procedures.
Perform Store Manager functions as business needs dictate.
Complete other duties as assigned and required by the direct supervisor.
Complete all required Monro training within the specified guidelines and timing.