Automotive Assistant Store Manager - Store 229

Monro Inc.•Lancaster, PA

About The Position

The Assistant Store Manager is a full-time, hourly position with hours based on the needs of the business. As a key holder, the Assistant Manager serves as manager on duty when the Store Manager is absent or business demands require it. The role assists in managing an automotive retail service and repair store to meet or exceed service standards and achieve Monro’s performance and profitability goals. The Assistant Manager helps ensure teammates provide exceptional 5 Star service by communicating vehicle issues and proposed solutions effectively and meeting guest expectations for timing and quality.

Requirements

High school diploma or equivalent.
At least two years of retail experience, or an equivalent combination of education and experience.
Ability to work flexible hours, including days, evenings, weekends, and holidays.
Ability to influence and motivate a team to achieve goals and objectives.
Ability to problem-solve and manage inventory, merchandising, and customer service.
Communication skills to effectively communicate with teammates and guests.
Complete all Monro-required training within the provided guidelines and timing.
Current valid driver’s license and a satisfactory Motor Vehicle Report (MVR).

Nice To Haves

ASE certification and a State Inspection License, where applicable.

Responsibilities

Schedule guest appointments to optimize technician capabilities and complete vehicle services and repairs efficiently and on time.
Support sales goals by informing guests about and recommending tires, service products, and promotions; address guest sales, service, complaints, and adjustments; and build relationships that support satisfaction, loyalty, and retention.
Help technicians communicate repair and service needs to guests.
Maintain the store in excellent condition, meeting Monro cleanliness standards and keeping it guest-ready.
Assist with inventory management, including oversight of pulling tires and parts, unloading deliveries, and stocking inventory.
Provide direction and oversight to technicians and assist with services and repairs as needed.
Help organize store workflow so technician skills are used efficiently and services and repairs are completed effectively and on time according to Monro standards.
Follow company policies and procedures and applicable governmental, environmental, ANSI, and OSHA standards; consistently use required safety practices.
Perform Store Manager functions as business needs dictate.
Complete other duties as assigned and required by the direct supervisor.