Automotive Assistant Store Manager - Store 229

Monro•Lancaster, PA

About The Position

The Automotive Assistant Store Manager is a full-time, hourly position whose schedule and hours are based on business needs. The role is a key holder and serves as manager on duty when the Store Manager is absent or when demand requires it. The Assistant Manager helps manage the operations of an automotive retail service and repair store to meet or exceed service standards and Monro’s performance and profitability goals. The position helps ensure teammates deliver exceptional 5 Star service by communicating vehicle issues and proposed solutions effectively and meeting guest expectations for service timing and quality.

Requirements

High school diploma or equivalent.
At least two years of retail experience, or an equivalent combination of education and experience.
Ability to work flexible hours, including days, evenings, weekends, and holidays.
Ability to influence and motivate a team to achieve goals and objectives.
Ability to problem solve and manage inventory, merchandising, and customer service.
Communication skills to effectively communicate with teammates and guests.
Complete all Monro-required training within the provided guidelines and timing.
Current valid driver’s license and satisfactory Motor Vehicle Report (MVR).

Nice To Haves

ASE certification.
State Inspection License, where applicable.

Responsibilities

Schedule guest appointments to optimize technician abilities and complete vehicle services and repairs efficiently and on time.
Help achieve sales goals by informing guests about and recommending tire and service products and promotions.
Address guest needs involving sales, service, complaints, and adjustments.
Build guest relationships to maximize satisfaction, loyalty, and retention.
Assist technicians in communicating repair and service needs to guests.
Maintain the store in excellent condition, meeting Monro cleanliness standards and keeping it guest ready.
Assist with inventory management, including oversight of pulling tires and parts, unloading, and stocking inventory.
Provide direction and oversight to technicians and assist with services and repairs as needed.
Help organize store workflow so technician skills are used efficiently and services and repairs are completed effectively and on time in accordance with Monro standards.
Follow company policies and procedures, governmental standards, environmental codes, and ANSI/OSHA standards.
Consistently use required safety standards established by training, policies, and procedures.
Perform Store Manager functions when business needs dictate.
Complete other duties as assigned and required by the direct supervisor.