Automotive Assistant Store Manager - Store 1360

Monro Inc.•Hillsborough, NH

About The Position

The Assistant Store Manager is a full-time, hourly role whose schedule is based on the needs of the business. As a key holder, the Assistant Manager serves as manager on duty when the Store Manager is absent or business demand requires it. The role assists with managing an automotive retail service and repair store’s operations to meet or exceed service standards and achieve performance and profitability goals. The Assistant Manager helps ensure teammates provide exceptional 5 Star service by communicating vehicle issues and proposed solutions effectively and consistently meeting guest expectations for service timing and quality.

Requirements

High school diploma or equivalent.
At least two years of retail experience, or an equivalent combination of education and experience.
Ability to work flexible hours, including days, evenings, weekends, and holidays.
Ability to influence and motivate a team to achieve goals and objectives.
Problem-solving, inventory management, merchandising, and customer service abilities.
Communication skills to communicate effectively with teammates and guests.
Complete all Monro-required training within the provided guidelines and timing.
Current valid driver’s license and a satisfactory Motor Vehicle Report (MVR).

Nice To Haves

ASE certification and a State Inspection License, where applicable.

Responsibilities

Schedule guest appointments to make effective use of technicians’ abilities and complete vehicle services and repairs efficiently and on time.
Support sales goals by informing guests about and recommending tire and service products and sales promotions; address guest needs involving sales, service, complaints, and adjustments; and build relationships to improve satisfaction, loyalty, and retention.
Help technicians communicate repair and service needs to guests.
Maintain the store in excellent condition and in a clean, guest-ready state consistent with Monro standards.
Assist with inventory management, including oversight of pulling tires and parts, unloading deliveries, and stocking inventory.
Provide direction and oversight to technicians and assist with services and repairs as needed.
Help organize store workflow so technicians’ skill levels are used efficiently and services and repairs are completed effectively, on time, and in accordance with Monro standards of operation.
Follow company policies and procedures and governmental standards, including environmental codes and ANSI/OSHA standards; consistently use required safety practices.
Perform Store Manager functions as business needs dictate.
Perform other duties as assigned and required by the direct supervisor.