Automotive Assistant Store Manager - Store 1047

Monro Inc.•Virginia Beach, VA

15d

About The Position

The Assistant Store Manager is a full-time, hourly position whose schedule is based on business needs. As a store key holder, the Assistant Manager serves as manager on duty when the Store Manager is absent or business demands require it. The role assists in managing an automotive retail service and repair store, meeting or exceeding service standards, and achieving Monro’s performance and profitability goals. The Assistant Manager helps ensure teammates provide exceptional 5 Star service through clear communication about vehicle issues and proposed solutions, while meeting guest expectations for service timing and quality.

Requirements

High school diploma or equivalent.
At least two years of retail experience, or an equivalent combination of education and experience.
Ability to work flexible hours, including days, evenings, weekends, and holidays.
Ability to influence and motivate a team to achieve goals and objectives.
Ability to problem-solve and manage inventory, merchandising, and customer service.
Communication skills to effectively communicate with teammates and guests.
Complete all Monro-required training within the provided guidelines and timing.
Current valid driver’s license and a satisfactory Motor Vehicle Report (MVR).

Nice To Haves

ASE certification and a State Inspection License, where applicable.

Responsibilities

Schedule guest appointments to make effective use of technician capabilities and complete vehicle services and repairs efficiently and on time.
Help achieve sales goals by informing guests about and recommending tires, services, and promotions; address sales, service, complaints, and adjustments; and build relationships that support guest satisfaction, loyalty, and retention.
Assist technicians in communicating repair and service needs to guests.
Keep the store in excellent condition, clean, and consistently ready for guests in accordance with Monro standards.
Assist with inventory management, including overseeing the pulling of tires and parts, unloading deliveries, and stocking inventory.
Provide direction and oversight to technicians and assist with services and repairs as needed.
Help organize store workflow so technician skill levels are used efficiently and services and repairs are completed effectively, on time, and in accordance with Monro operating standards.
Follow company policies and procedures, governmental requirements, environmental codes, and ANSI/OSHA standards; consistently use required safety practices.
Perform Store Manager functions as business needs dictate.
Perform other duties as assigned and required by the direct supervisor.