Midas - Automotive Assistant & Service Managers
About The Position
Auto Systems Centers, the world's largest Midas franchisee and now part of the Mavis Tire family, is hiring full-time Assistant and Service Managers for a service, repair, and tire center in Cincinnati, Ohio. Assistant Managers support the Store Manager in operating a Midas retail location efficiently, safely, and effectively. They enforce established policies, procedures, and standards; schedule mechanics’ and technicians’ work; manage outside orders; ensure work is completed on time and to quality standards; meet customer expectations; and support team-member safety. Service Managers assist customers with tire selections and recommend under-car repair services. They direct the workflow of mechanics, alignment technicians, and tire technicians and stage vehicle repair and maintenance work. They also communicate with customers, assess their needs, explain requested or necessary automotive repairs and maintenance, drive sales initiatives, and work to ensure timely, high-quality service and customer satisfaction.
Requirements
- At least 2 years of experience or training in automotive parts and/or tire sales, or a relevant combination of education, training, and experience.
- Must be at least 18 years old.
- Must be authorized to work in the United States.
- Ability to stand, walk, bend, and lift or move items weighing over 50 pounds.
- Dependability, teamwork, and commitment to providing quality service in a fast-paced environment.
Responsibilities
- Support the Store Manager in operating the retail location efficiently, safely, and effectively.
- Enforce established policies, procedures, and standards.
- Schedule mechanics’ and technicians’ work.
- Manage outside orders.
- Ensure jobs are completed on time and meet quality standards.
- Meet customer expectations and support the safety of team members.
- Assist customers with tire selections and recommend necessary under-car repair services.
- Direct the workflow of mechanics, alignment technicians, and tire technicians.
- Stage vehicle repair and maintenance work.
- Drive sales initiatives.
- Communicate directly with customers, assess their needs, and provide information about requested or necessary automotive repairs and maintenance.
- Ensure customer satisfaction and strive to meet customer expectations.
Benefits
- Competitive weekly pay with guaranteed base pay and significant weekly bonus potential.
- Five-day work week with Sundays and one other weekday off.
- 401(k) retirement savings plan with employer match.
- Health, dental, vision, and life insurance coverage.
- Paid vacations, paid holidays, and general paid time off.
- Career growth and promotion-from-within opportunities.
- Uniform expenses covered.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
