Automotive Assistant Manager - Store 1057

Monro•Chesapeake, VA

About The Position

The Automotive Assistant Manager is a full-time, hourly position whose hours are based on business needs. As a store key holder, the Assistant Manager serves as manager on duty when the Store Manager is absent or business demand requires it. The role assists in managing the operations of an automotive retail service and repair store to meet or exceed service standards and achieve performance and profitability goals. The Assistant Manager helps ensure teammates provide exceptional 5 Star guest service through clear communication about vehicle issues and proposed solutions, and by meeting expectations for service timing and quality.

Requirements

High school diploma or equivalent.
At least two years of retail experience, or an equivalent combination of education and experience.
Ability to work flexible hours, including days, evenings, weekends, and holidays.
Ability to influence and motivate a team to achieve goals and objectives.
Ability to problem solve and manage inventory, merchandising, and customer service.
Communication skills to effectively communicate with teammates and guests.
Complete all Monro-required training within the provided guidelines and timing.
Current valid driver’s license and a satisfactory Motor Vehicle Report (MVR).

Nice To Haves

ASE certification.
State Inspection License, where applicable.

Responsibilities

Schedule guest appointments to make effective use of technician abilities and complete vehicle services and repairs efficiently and on time.
Support sales goals by informing guests about and recommending tire and service products and promotions.
Address guest needs related to sales, service, complaints, and adjustments.
Build guest relationships to support satisfaction, loyalty, and retention.
Assist technicians in communicating repair and service needs to guests.
Maintain the store in excellent, clean, guest-ready condition in accordance with Monro standards.
Assist with inventory management, including oversight of pulling tires and parts, unloading inventory, and stocking it.
Provide direction and oversight to other technicians and assist with services and repairs as needed.
Help organize store workflow so technicians’ skill levels are used efficiently and services and repairs are completed effectively and on time under Monro operating standards.
Follow company policies and procedures and governmental standards, including environmental codes and ANSI/OSHA standards.
Consistently follow required safety standards set out in training, policies, and procedures.
Perform Store Manager functions as business needs dictate.
Complete other duties as assigned and required by the direct supervisor.