Automotive Appointment Coordinator
Fox Subaru•Grand Rapids, MI
•Onsite
About The Position
As an Automotive Appointment Coordinator, you help keep the service drive organized by connecting customers to the right appointment at the right time. This role supports marketing efforts and accurate CRM records so customers get a smooth, professional experience.
Requirements
- High school diploma/GED (or equivalent combination of education and experience)
- Excellent communication skills
- Ability to multitask in a fast-paced setting
Responsibilities
- Answer inbound calls and schedule service appointments
- Recommend and promote service options with confidence
- Make outbound customer satisfaction calls
- Respond to customer emails and chats
- Confirm appointments, reschedule missed visits, and follow up on overdue service
- Contact customers about marketing initiatives and after dealership visits
- Enter, update, and clean customer information in the CRM
- Complete other tasks as assigned
Benefits
- Medical, Dental, and Vision coverage
- 401(k)
- Life Insurance
- Health Savings Account (HSA) and Flexible Spending Account (FSA) options
- Competitive Salary
- Paid Time Off
- Employee Discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
