Automation Support Engineer

Natera • Austin, TX

2d • $83,200 - $104,000

About The Position

The Automation Support Engineer in the R&D Automation Department helps implement and provide ongoing support for automated systems and workflows used to process samples in R&D and clinical diagnostics laboratories. The role works with scientists and engineers to prioritize support for a fleet of liquid handlers and other automated systems. It also offers project opportunities to conceptualize, design, develop, implement, and support solutions that improve equipment performance and laboratory process efficiency.

The engineer supports automated laboratory equipment and its end users through troubleshooting, qualification, validation testing, documentation, and training. The position supports multiple labs and requires travel between sites in Austin, which are approximately one mile apart. The schedule must be flexible enough to accommodate later hours when needed.

Requirements

• Bachelor of Science degree in Biomedical Engineering, a closely related scientific field, or equivalent.
• At least 2 years of laboratory automation engineering experience.
• Technical proficiency and experience in automation, systems development, and integration for the life sciences industry, especially robotics and liquid-handling systems.
• Experience in computer programming or a basic understanding of method writing.
• Strong project management, organizational, written communication, and verbal communication skills.
• Flexibility and self-initiative to support several simultaneous automation projects.
• Flexible schedule and ability to accommodate later hours when needed.

Nice To Haves

• Master's degree.
• Exposure to automated storage systems such as Hamilton Verso and SPT Labtech.
• Experience in biotechnology, pharmaceuticals, laboratory automation providers, or clinical laboratories.

Responsibilities

• Support liquid-handling robots, including troubleshooting and qualification procedures.
• Develop knowledge of hardware and software across multiple laboratory automated liquid handlers, including Tecan Fluent, Hamilton STAR/Vantage/Verso, and Beckman I7 systems.
• Build rapport with end users and coordinate with cross-functional teams.
• Prepare equipment qualification documentation and operating procedures for successful laboratory implementation.
• Prepare User Requirements, Testing Procedures, Standard Operating Procedures, and related documentation.
• Oversee functional and validation testing (IQ/OQ/PQ) of automated laboratory equipment.
• Provide user training, troubleshooting, and ongoing support for end users.
• Travel between Austin sites to support multiple laboratories.

Benefits

• Comprehensive medical, dental, vision, life, and disability plans for eligible employees and their dependents.
• Free testing for employees and their immediate families.
• Fertility care benefits.
• Pregnancy and baby bonding leave.
• 401(k) benefits.
• Commuter benefits.
• Employee referral program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level