Automation Support Engineer

Hy-Tek • Philadelphia, PA

7h

About The Position

The Automation Support Engineer (ASE) maximizes customer satisfaction by performing field service operations responsive to customer needs. The role handles remote technical troubleshooting and service trips, and provides a high-quality on-site presence to resolve mechanical and/or electrical issues. When not onsite, the ASE contributes to research, development, and innovation in the innovation lab. The position is also responsible for timely, high-quality service and maintaining a professional image.

The role involves work in office, warehouse, and manufacturing facilities, as well as customer sites. Travel may be up to 50% or as needed. The employee must be willing to work any shift and overtime as needed to meet customer deadlines; some weekend and night work is required as needed. Work may involve PPE, variable temperatures, noise, and occasional exposure to hazardous materials.

Requirements

• At least 3 years of mechanical, electrical, and/or programming experience; automation experience is preferred. Educational training may count toward this experience.
• Strong communication and organizational skills, with the ability to apply logic and constructive thinking to solve problems.
• Ability to analyze and interpret mechanical, electrical, and/or programming information in service manuals.
• Ability to use hand and power tools effectively.
• Willingness to travel up to 50% or as needed.
• Willingness to work any shift and overtime as needed to meet customer deadlines, including some weekend and night work.
• Ability to perform the physical and environmental demands described, including extended periods stationary, moving or traversing, and operating computers; occasional scaffold or mezzanine access; and occasional movement and positioning of objects weighing up to 75 pounds.
• Use required personal protective equipment, including safety glasses, safety shoes, and hearing protection, where conditions require it.

Nice To Haves

• Robotics experience.
• Proficient knowledge of AMR, G2P, P2G, or other automation.

Responsibilities

• Present a professional image to customers and vendors.
• Troubleshoot and resolve issues with innovative systems, including AMR, G2P, and P2G.
• Provide mechanical, electrical, and/or programming troubleshooting.
• Perform scheduled planned maintenance procedures on systems.
• Perform small-scope mechanical installations depending on the application.
• Participate in installation supervision, system controls, and/or system programming procedures.
• Follow personal and job-site safety rules.
• Participate in development-team testing and research and development for innovative solutions.
• Provide remote technical troubleshooting and field service support to resolve customer issues.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed