Automation Support Engineer

Hy-Tek•Philadelphia, PA

About The Position

The Automation Support Engineer maximizes customer satisfaction by performing responsive field service operations. The role is responsible for remote technical troubleshooting, service trips, and providing a high-quality on-site presence to resolve mechanical and/or electrical issues. When not onsite, the engineer contributes to research and development in the innovation lab. The role also provides timely, high-quality service and maintains a professional image.

Requirements

At least 3 years of mechanical, electrical, and/or programming experience; automation experience is preferred. Educational training may count toward this experience.
Strong communication and organizational skills, with the ability to apply logic and constructive thinking to solve problems.
Ability to analyze and interpret mechanical, electrical, and/or programming information in service manuals.
Ability to effectively use hand and power tools.
Willingness to travel up to 50% or as needed.
Willingness to work any shift as needed and overtime to meet customer deadlines; some weekend and night work is required as needed.
Ability to work in office, warehouse, and manufacturing facilities; remain stationary or move for extended periods; occasionally ascend and descend scaffolding and/or mezzanines; and operate computers for extended periods.
Ability to occasionally move and position objects weighing up to 75 pounds.
Ability to use personal protective equipment, including safety glasses, safety shoes, and hearing protection, and to work around temperature variations, potentially hazardous materials, and noise levels that may exceed recommended DBA levels.

Nice To Haves

Robotics experience.
Proficient knowledge of AMR, G2P, P2G, or other automation.

Responsibilities

Present a professional image to customers and vendors.
Troubleshoot and resolve issues with innovative systems, including AMR, G2P, and P2G systems.
Provide mechanical, electrical, and/or programming troubleshooting.
Perform scheduled planned maintenance procedures on systems.
Perform small-scope mechanical installations, depending on the application.
Participate in installation supervision, system controls, and/or system programming procedures.
Follow personal and job-site safety rules.
Participate in development-team testing and research and development for innovative solutions.
Provide remote technical troubleshooting, field service trips, and on-site support to resolve mechanical and/or electrical issues.
Contribute to research and development in the innovation lab when not onsite.