Automation Support Technician
About The Position
The Automation Support Technician assists in maintaining the reliable operation of the facility’s automated warehouse systems, including Geek+ AMRs, Mujin robotics, conveyor systems, and related automation infrastructure. The position supports daily monitoring, first-level troubleshooting, preventive maintenance, and operational execution to help keep automation systems available and productive. The technician works closely with the Automation Systems Technician, Operations, IT, and vendor partners to identify issues, execute recovery procedures, perform inspections, and maintain system readiness while developing deeper technical expertise. The role is based in Mt. Crawford, Virginia, within the Operations department, and reports to the Value Added Lead. Compensation is $23.25–$25.00.
Requirements
- Mechanical, electrical, automation, industrial maintenance, or robotics experience.
- Basic troubleshooting and problem-solving skills.
- Ability to follow standard work and escalation procedures.
- Comfortable working with technology-driven equipment and software systems.
- Strong communication and organizational skills.
- Pre-employment background check, drug test, and physical are required.
- All applicants must complete an application to be considered.
Nice To Haves
- Warehouse automation experience.
- Experience with Geek+, Mujin, conveyor systems, or autonomous mobile robots.
- Familiarity with WES, WMS, or RMS platforms.
- Preventive maintenance experience.
- Technical certifications or trade school education.
Responsibilities
- Monitor automation system health and respond to alerts, alarms, and equipment faults.
- Perform first-response troubleshooting of Geek+ robots, Mujin stations, and supporting automation equipment.
- Execute established recovery procedures and escalate unresolved issues.
- Assist in maintaining automation uptime during assigned shifts.
- Support robot deployment, charging station management, and traffic flow monitoring.
- Assist with monitoring workflow execution through WES and RMS systems.
- Identify operational disruptions impacting automation performance.
- Verify task completion and investigate workflow exceptions.
- Escalate software, configuration, or integration issues to the Automation Systems Technician.
- Perform routine inspections of robots, workstations, sensors, infrastructure, and charging equipment.
- Complete preventive maintenance tasks according to established schedules.
- Replace wear items and perform basic repairs.
- Maintain organized spare parts inventories and maintenance records.
- Document system events, downtime incidents, corrective actions, and recurring issues.
- Capture operational trends and communicate observations to leadership.
- Assist with root cause investigations.
- Support KPI tracking for uptime, throughput, and system utilization.
- Provide floor-level support to Operations during automation interruptions or process changes.
- Assist in training operators on proper interaction with automation systems.
- Promote adherence to automation safety practices and operating procedures.
- Support testing activities during software updates and process improvements.
- Lift 50 pounds periodically.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
