Automation Support Analyst

PerkinElmer•Rensselaer, NY

3d•$62,000 - $93,000•Onsite

About The Position

The Automation Support Analyst supports laboratory systems at the Regeneron customer site in Rensselaer, New York. The role maintains working relationships with laboratory system owners, IT teams, and management; provides first-line user and technical support; and serves as a technical subject matter expert. Work includes maintaining regulatory asset inventories, supporting lab administration and validation, troubleshooting and repairing systems, assisting with investigations and audits, and configuring data backups. The analyst also provides software training and advanced end-user support, conducts data integrity assessments, authors SOPs, and contributes to continuous improvement. The position follows applicable Standard Operating Procedures, job aids, work instructions, and health, safety, security, environmental, and operational requirements. Responsibilities include account setup and password resets, non-change-control break/fix work, like-for-like replacements, preventative maintenance, change-control execution, PER requests, SOP field testing, SLC reviews, and writing change-control requests and test plans. The analyst maintains project communications and training and compliance records, meets assigned deadlines, and participates in an on-call support rotation. This full-time position has an annual compensation range of $62,000 to $93,000. Final base pay depends on factors including internal equity, work location, and the candidate’s qualifications, skills, experience, and relevant education or training.

Requirements

Associate degree in Computer Science or Life Science and at least 2 years of relevant technical experience, including experience with Windows technologies, manufacturing systems, networking, or technical writing.
Excellent customer service skills and the ability to listen to and interpret client requests.
Ability to troubleshoot complex technology issues.
Strong verbal and written communication skills.
Ability to identify, track, and complete tasks for multiple projects within prescribed timeframes.
Professionalism, excellent listening and analytical skills, and strong documentation skills.
Ability to manage time and achieve objectives with minimal supervision.
Must be able to remain stationary more than 25% of the time; occasionally move inside and outside laboratories; and regularly bend, squat, stretch, and reach while operating instruments, objects, tools, or controls.
Must regularly move or lift up to 25 pounds and occasionally move or lift up to 100 pounds.
Must have the vision abilities needed to observe details at close range and use distance, color, peripheral, and depth vision, and adjust focus.
Occasionally operate a computer and other office machinery, such as a calculator, copy machine, and computer printer.

Nice To Haves

Bachelor's degree in Computer Science or Life Science.
Two years of experience in a laboratory environment.
Experience with scientific instrumentation.

Responsibilities

Build and maintain working relationships with lab system owners, IT teams, and management.
Update regulatory asset management inventories of laboratory equipment, PCs, software, and other relevant environmental information.
Maintain daily communications related to assigned projects.
Follow Standard Operating Procedures, job aids, and work instructions to remain compliant.
Serve as a technical subject matter expert and provide first-line user support.
Set up user accounts and reset passwords.
Perform non-change-control break/fix work and like-for-like replacements.
Execute change controls and write change-control requests and test plans.
Complete preventative maintenance work within deadlines and perform biannual and annual reviews.
Participate in an on-call support rotation.
Handle PER requests, SOP field testing, and SLC reviews.
Assist with investigations and audit responses.
Support validation, lab administration, data backup configuration, data integrity assessments, software training, and advanced end-user support.
Repair systems, author SOPs, and implement continuous improvement.
Maintain training and compliance in health, safety, security, environmental, and operational aspects of daily work.
Manage time with minimal supervision and complete tasks for multiple projects within prescribed timeframes.
Provide professional customer service, listen to and interpret client requests, and communicate and document effectively.