Lab Automation Analyst

Zifo•Collegeville, PA

1d•Onsite

About The Position

The Zifo Lab Automation Analyst provides technical laboratory automation services, including multivendor instruments, information technology, and validation and compliance services when applicable. Working as part of Zifo’s Lab Automation team, the analyst implements customer needs and addresses gaps by proposing solutions for the desired automated state. The role involves working with customer business users and managers in conjunction with Zifo support teams. The position requires regular presence at the client site in Collegeville, PA or Spring House, PA and is not eligible for relocation assistance. The analyst supports customer laboratory environments, maintains and troubleshoots automation equipment, configures automation software, develops and runs scripts, validates remotely programmed software, and trains users. The role also includes collaborating with local research groups to improve research efficiency, documenting procedures and best practices, supporting compliance, and performing preventative maintenance according to the client’s schedule when applicable.

Requirements

Bachelor of Science in computer science, life science, or equivalent industry experience.
At least 2 years of relevant technical experience, including experience at a biotech or pharmaceutical company or an automation provider.
Knowledge of laboratory safety practices as defined by the company or customer site safety code.
Experience operating, maintaining, troubleshooting, and scripting for liquid handlers, dispensers, plate washers, plate readers, Octet, and similar equipment.
Programming experience using Python, Java, C#, or VB.NET.
Experience scheduling, operating, training users on, and troubleshooting fully integrated robotic systems.
Strong interpersonal skills and ability to work with automation engineers and non-automation scientists.
Strong organizational skills, clear record-keeping, data analysis, and ability to prioritize work across multiple projects.
Strong customer service skills and ability to listen to and interpret client requests.
Ability to troubleshoot complex instrument and technology issues.
Strong oral and written communication skills.
Ability to identify, track, and complete tasks across multiple projects.
Independent, self-motivated, results-driven approach.
Willingness and ability to acquire new technical skills and business principles quickly.
Critical thinking and logical reasoning ability.

Nice To Haves

Expertise with Hi-Res BioSolutions’ Cellario or Biosero’s Green Button Go scheduling software.
Experience with Titian Mosaic.
Good understanding of pharmaceutical research, drug discovery and development processes, and biologics workflows.
Experience with scientific instrumentation.

Responsibilities

Provide technical support for customer laboratory environments.
Maintain common automation equipment in good working order, including stand-alone liquid handlers, plate readers, plate washers and dispensers, and integrated robotic systems.
Install, operate, maintain, quality-check, troubleshoot, and create methods or scripts for instruments, and train users on them.
Configure in-lab automation software settings, such as Cellario and Green Button Go, as required to train robotic equipment.
Perform unit test scripts for in-lab automation equipment to validate remotely programmed software.
Build and operate debugging scripts and perform simple parallel development in the production environment.
Modify existing systems, instruments, methods, and software to meet evolving needs.
Collaborate with discovery, engineering, and expression groups at local sites to improve research efficiency through automation process improvements and novel technologies.
Support adherence to client corporate policies through periodic reporting and compliance programs.
Document procedures, policies, troubleshooting, and best practices.
Perform system preventative maintenance according to the client’s schedule, if applicable.