Automation Inside Sales Specialist

WEG Electric Corp•Duluth, GA

About The Position

The Automation Inside Sales Representative provides front-line customer and sales support for WEG Automation products. The role responds to routine inquiries, coordinates order follow-up, and locates catalog and product information. It follows established procedures to support customers, distributors, and internal sales teams while building product knowledge and customer service expertise. Nonstandard product selections, complex technical questions, and advanced order issues are escalated to experienced colleagues or technical specialists. The position supports routine customer requests involving standard Automation products, published specifications, samples, order status, lead times, and open orders. It coordinates with Customer Service, Warehouse, Logistics, and Inside and Outside Sales teams, maintains accurate customer records, and contributes to continuous improvement. The job requires a high school diploma or GED and at least one year of relevant experience. WEG offers a pleasant work environment, competitive compensation, and a full benefits package. Candidates must be authorized to work in the United States; visa sponsorship is not offered.

Requirements

High school diploma or GED.
At least 1 year of relevant experience in customer service, sales support, order administration, industrial product support, or a related field; equivalent combinations of education, training, and experience will be considered.
Strong customer service skills and professional verbal and written communication abilities.
Proficiency with Microsoft Outlook, Word, and Excel.
Ability to learn WEG Automation products, catalogs, order processes, and customer service systems.
Strong organizational skills, attention to detail, and ability to manage multiple priorities.
Ability to collaborate with customers, sales teams, and cross-functional partners.
Authorization to work in the United States.

Nice To Haves

Technical, business, or related coursework.
Experience with industrial electrical products, variable frequency drives (VFDs), soft starters, or motor controls.
Experience with SAP or other ERP/order management systems.

Responsibilities

Respond promptly and accurately to customers and internal sales teams through the shared Automation Inside Sales email inbox and telephone line.
Use product catalogs, technical literature, and approved reference materials to answer routine questions about standard Automation products, availability, and published specifications.
Gather application and product information and escalate substitutions, competitor cross-references, and product modifications for technical review when necessary.
Monitor shared mailbox inquiries and phone requests, route questions appropriately, and follow them through to resolution.
Assist with sample order entry, order status inquiries, lead-time requests, and open-order tracking according to established procedures.
Coordinate routine customer and sales requests with Customer Service, Warehouse, Logistics, and Inside and Outside Sales teams.
Maintain accurate customer records and documentation while following company policies, procedures, and service standards.
Identify and communicate recurring customer issues, process gaps, and opportunities for continuous improvement.
Provide professional, responsive, and solution-oriented service to support a positive customer experience.