Automation Field Service Engineer

Fronius•Houston, TX

1d•Hybrid

About The Position

The Automation Field Service Engineer diagnoses and repairs automated welding equipment and the computer systems that control it. The role provides training in the use and general maintenance of Fronius equipment and is responsible for selling and installing Fronius products. The position involves work in office and field settings, regular travel, and maintaining customer service and installation records using the CRM RESCO application. Employees must comply with Fronius USA, LLC safety and health standards and applicable federal, state, and local requirements.

Requirements

Possess a valid U.S. passport or have the ability to obtain one.
Have and maintain a valid U.S. driver’s license.
Meet at least one of the following qualifications: an associate degree in Mechanical and Electrical Technology; military certification in Mechanical Electrical Technology; 5–10 years of Mechanical and Electrical Maintenance experience; a bachelor’s degree in Electrical, Mechanical, or Welding Science Engineering; or 5 years of electronic-field work experience primarily diagnosing and repairing electronic devices.
Be available for regular travel.
Speak and write English fluently.
Have a basic understanding of welding.
Read electrical wiring diagrams, mechanical drawings, and flow/pressure diagrams.
Troubleshoot basic software programming and ladder logic.
Properly use electrical and mechanical tools and test equipment.
Be proficient with Microsoft Word, PowerPoint, Excel, and Outlook.
Demonstrate organizational, communication, problem-solving, multitasking, and time-management skills.
Be able to bend and reach with repetitive motion.
Have hearing ability, naturally or with aids, and 20/20 vision with or without correction.
Meet the physical demands of standing, manipulating objects with hands, talking, hearing, looking, typing, walking, twisting, and bending; may also need to lift, carry, reach above the shoulder, stoop, squat, kneel, and crouch.
Be able to lift up to 50 pounds.
Use required ear protection when exposed to excessive noise and wear appropriate clothing when exposed to welding arcs that emit UV light.

Nice To Haves

Spanish and/or German language skills are desired but not required.

Responsibilities

Present demonstrations and conduct training in handheld automation systems, both in-house and at trade shows.
Install systems for customers and report installations through the CRM RESCO application.
Certify customer operators and ensure maintenance personnel are fully trained on purchased equipment.
Report after-sales service and warranties through the CRM RESCO application.
Document all customer work and maintain customer service records in the CRM.
Maintain Houston facilities in good working order and presentable to customers.
Maintain automation rental equipment in operational condition.
Maintain service documents for all U.S. automation installations and upcoming installations.
Diagnose electronic and electro-mechanical issues.
Repair damaged components, including electronic boards, motors, computers, and welding equipment.
Promote and support the “Fronius Way” philosophy.
Perform other duties as assigned by management.
Comply with safety and health standards established by Fronius USA, LLC and applicable federal, state, and local requirements.