Auto Specialist - Commercial Trucking

Athens Administrators • Parsippany, NJ

1d • Hybrid

About The Position

Athens Administrators is hiring an Auto Specialist Examiner for its Property & Casualty department. The role investigates, evaluates, and determines settlement or denial of minor to moderate auto claims and manages claims from inception through closure. The position focuses on commercial auto and trucking claims, including coverage interpretation, complex physical damage, total losses, multi-vehicle accidents, environmental and hazardous-material exposures, and property damage involving structures.

The role is scheduled Monday through Friday for 37.5 hours per week. Athens offices are open Monday through Friday from 7:30 a.m. to 5:30 p.m. local time. Employees living less than 26 miles from the Concord, California; Orange, California; San Antonio, Texas; or Lake Mary, Florida offices must work in the office once per week. Other days may be remote if technical requirements are met and the employee lives in a state where Athens operates: California, Connecticut, Florida, Georgia, Idaho, Illinois, Massachusetts, New York, North Carolina, New Jersey, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, or West Virginia.

Athens Program Insurance Services handles commercial specialty-program claims across multiple coverage lines. The company describes itself as a family-owned organization with a supportive, inclusive culture and opportunities for professional growth. Compensation depends on factors such as skills, experience, education, licenses, certifications, and location. Eligible employees may be considered for discretionary annual salary adjustments or incentive payments.

Requirements

• High school diploma or GED required.
• At least three years of auto-claims handling experience; commercial experience preferred.
• Knowledge of property and casualty insurance policies.
• Knowledge of auto insurance laws, codes, procedures, and liability concepts.
• Must hold an adjuster license in the state of residence or designated home state and at least one license in New York, Texas, or Florida.
• Additional state adjuster licenses may be required within 180 days; must maintain licenses and continuing-education requirements in all states.
• Proficiency in investigating and resolving high-level auto physical-damage casualty claims.
• Strong negotiation skills and ability to achieve optimal settlement results for clients.
• Strong verbal and written communication skills and attention to detail.
• Strong organizational skills and ability to multitask in a fast-paced environment.
• Ability to type quickly and accurately for prolonged periods.
• Proficiency with Microsoft Office Suite and ability to learn additional computer programs.
• Reasoning, problem-solving, and analytical skills, including researching and analyzing facts, identifying issues, and recommending solutions.
• Trustworthy, dependable, team-oriented, and committed to service and results.
• Professional and friendly care and concern for team members and clients; ability to act with integrity in challenging situations.
• Must be able to reliably commute to meetings and events as required.

Nice To Haves

• Associate of Arts/Associate of Science or Bachelor of Arts/Bachelor of Science degree preferred but not required.
• Commercial auto-claims handling experience preferred.

Responsibilities

• Investigate coverage, including evaluating insurance coverage problems and disputes.
• Investigate and evaluate claims, and determine settlement value or deny liability.
• Develop a measure of damage for each loss and establish and maintain appropriate reserves.
• Document and manage claims from inception to closure, including recording statements, updating diaries, and writing reports.
• Ensure payments are appropriate.
• Negotiate claim settlements within individual authority, generally $15,000 unless otherwise noted.
• Maintain and update action plans for each claim.
• Assign and coordinate vendors, legal counsel, appraisers, or experts as necessary.
• Facilitate resolution of liability claims among claimants, clients, brokers, and attorneys.
• Exchange information with clients, claimants, insurance brokers, inspectors, producers, and account managers.
• Provide customer service and support to insureds and claimants.
• Assist in training new employees.
• Attend meetings and educational seminars for professional development.
• Handle commercial trucking coverage issues, including MSC 90, vehicle and driver endorsements, symbol coverage, leases and rentals, deductibles, and stated values.
• Handle claims involving insufficient stated values, towing, storage, loss of use, and other charges; environmental and hazmat exposures; multi-vehicle accidents involving five or more autos; and vehicle-related damage to buildings, bridges, or dwellings.
• Handle claims that exceed policy limits when excess coverage is unavailable or underlying combined single limits may be exhausted, including insufficient property-damage coverage.
• Recognize when defense counsel is needed for potential policy-limit exposure and handle preservation-of-evidence notices.
• Process, log, track, evaluate, coordinate, and resolve total losses involving personal autos, classic vehicles, and heavy-equipment commercial vehicles or trucks, including required state forms and documentation.

Benefits

• Medical, vision, and dental plans.
• Life and AD&D insurance.
• Long-term care, critical care, accident, and hospital indemnity coverage.
• Health Savings Account and Flexible Spending Account options.
• 401(k) and Roth 401(k).
• Company-paid short-term and long-term disability insurance.
• Eligible employees may be considered annually for discretionary salary adjustments and/or incentive payments.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED