(I1) Auto Service Advisor

Nashville Toyota North•Nashville, TN

39d•Onsite

About The Position

Nashville Toyota North in Nashville, TN is looking to hire a full-time Auto Service Advisor to ensure our customers receive prompt and courteous service. Are you friendly, personable, and customer service-oriented? Do you want the opportunity to build a successful career in the automotive industry? Would you like to join a team-oriented car dealership that values the contributions of its employees? If so, please read on! This customer service position earns a competitive salary of $65,000 - $120,000/year, depending on skills and experience. We provide excellent benefits, including medical, dental, paid time off (PTO), life insurance, employee discounts, an IRA bonus match program, a Christmas fund program, a Christmas party, and opportunities for advancement through internal promotions. Our team also enjoys discounted oil changes, free unlimited car washes, and free lunches during Saturday shifts. If this sounds like the right automotive opportunity for you, apply today to join our car dealership! ABOUT NASHVILLE TOYOTA NORTH Nashville Toyota North proudly serves drivers from across the Middle Tennessee area. We offer a large selection of new and pre-owned vehicles from the powerful Toyota Supra to the rugged Toyota Tacoma. But our top-notch customer service doesn't end in the showroom. We also treat our customers like VIPs in our service department and express center. Because only the very best will do, we strive to maintain a friendly and professional team of experts to help our customers shop for, service, and finance their dream cars. We're always looking for bright, motivated, and energetic professionals to add to our world-class team. If you feel that your skills would be a valuable asset to our customers, then we want to get to know you! Join us today for access to competitive compensation, great benefits, and the chance to build the career you've always imagined.

Requirements

Thorough knowledge of vehicle repair work
Ability to read, analyze, and interpret general business periodicals, professional journals, and technical procedures or government regulations
Excellent customer service skills
Basic math skills
Exceptional verbal and written communication skills
Ability to effectively present information and respond to questions from various people
Ability to work well in a collaborative environment
Strong problem-solving skills
Active listening skills
Ability to balance multiple tasks while demonstrating good time management

Responsibilities

Ensuring our customers receive prompt, courteous, and effective service.
Greeting each customer in a friendly and professional manner.
Conducting a thorough inspection of their vehicle.
Providing advice regarding any mechanical problems spotted.
Advising customers on how to care for their vehicles and why maintaining their vehicles is important, in accordance with manufacturer specifications.
Providing customers with constant updates concerning changes in price estimations, timeframes, and other changes.
Relaying details of the work performed and amounts due.
Conducting follow-up with customers regarding questionnaires.
Responding to customer questions or concerns or seeking out someone else who has the correct answers.