Auto Service Advisor

AAA Mountain West Group • Chandler, AZ

21h

About The Position

The Service Advisor delivers an outstanding member experience while facilitating technicians’ workflow. The role involves listening to members and asking appropriate questions to help diagnose vehicle service needs, maintaining high customer satisfaction, explaining services and charges clearly, providing accurate completion timelines, and supporting quality work.

The Service Advisor schedules work, prepares estimates, assigns work to technicians, sources and orders parts, and coordinates other service activities. The position may require travel to different locations as needed.

Requirements

• Effective verbal and written communication skills in the language or languages required for the role.
• Effective organization, interpersonal, and negotiation skills.
• Ability to work scheduled hours as necessitated by business needs.
• Strong math and computer skills, including experience with word processing, spreadsheets, browsers, and email.
• Strong member-service focus.
• Automotive or mechanical background.
• Ability to drive vehicles equipped with a manual transmission.
• Knowledge of equipment and tool operation and diagnostic and repair procedures.
• Valid driver’s license and safe driving record.
• High school diploma or GED equivalent.
• 3–5 years of industry experience in auto repair.
• Ability to lift or carry up to 40 pounds.
• Ability to stand, bend, kneel, push, reach, lift, and climb ladders.

Nice To Haves

• Automotive Service Excellence (ASE) certification is desired.

Responsibilities

• Interact with members to determine their perceived auto repair needs and meet or exceed customer service expectations.
• Document repairs, diagnostics, and maintenance work accurately in the shop management system.
• Ensure Repair Orders meet applicable BAR requirements for preparation and documentation.
• Source and estimate parts needed for customer vehicle repairs.
• Recommend repairs for safety and improved performance, helping customers prioritize them by importance, including safety, economy, and longevity.
• Review completed repairs with customers and ensure they understand the work performed throughout the transaction, from the initial estimate through final payment.
• Perform record keeping and administrative functions needed to support the business.
• Schedule work, prepare estimates, assign work to technicians, order parts, and coordinate service activities.

Benefits

• 11 paid holidays
• Up to 17 days of PTO in the first year, accruing from the first day; 22 days off in the second year
• Medical, dental, and vision benefits
• Wellness program
• 401(k) matching at $1 for every $1 contributed, up to 6% annually
• Tuition reimbursement for ASE certifications
• State-of-the-art equipment and facilities, consistent car count, and high volume of AAA tow-ins
• Free AAA membership
• Employee discounts

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED