Auto Repair Specialist

CarMax • Boise, ID

5d • Onsite

About The Position

As an Auto Repair Specialist II, you perform mechanical and cosmetic repairs on customer and internal vehicles in accordance with CarMax’s Certified Quality Inspection Process and Retail Repair Process. The role supports CarMax’s vehicle quality standards and customer experience through repairs, customer communication, parts inventory management, and proper use of tools and equipment.

This position also supports store operations by accurately documenting repair orders, following environmental, health, and safety requirements, and maintaining a clean work area. Work takes place in a mix of office and outdoor environments and may involve noise and inclement weather.

Requirements

• Complete New Associate Orientation Training – Operations and Kronos Training for Hourly Associates.
• Where required by state or local law, maintain ASE certifications in Steering and Suspension (A4), Brakes (A5), Heating and Air Conditioning (A7), Electrical (A6), Engine Repair (A1), Manual Drive Train and Axles (A3), Engine Performance (A8), and Automatic Transmission/Transaxle (A2).
• Ability to read, interpret, and record data accurately.
• Ability to perform multiple tasks in a fast-paced, high-energy environment.
• Physical ability to lift up to 50 pounds and stand or walk for extended periods.
• Strong interpersonal, communication, and customer service skills, including active listening and professional phone etiquette.
• Flexibility to work nights, weekends, and holidays.
• Adherence to CarMax uniform standards.

Responsibilities

• Perform advanced mechanical repairs, including engine performance, drivability, and electrical systems.
• Diagnose and repair brake systems, steering, and suspension; complete four-wheel alignments; and service heating and air conditioning systems.
• Inspect vehicles to meet CarMax Quality Standards.
• Maintain shop cleanliness according to 5S principles.
• Consult with customers about repair needs, explain services performed, and communicate clearly.
• Review and accurately close repair orders, including labor, parts, and billing documentation.
• Manage parts inventory, receive shipments, and maintain appropriate stocking levels.
• Follow CarMax Environmental, Health and Safety requirements and maintain a clean, orderly work area.
• Use CarMax tools and equipment properly.

Benefits

• Paid sick time: eligible associates can accrue up to 48 hours per year.
• Paid vacation time: eligible associates receive between 80 and 200 hours per year after a 90-day waiting period, depending on years of continuous service.
• Six paid scheduled holidays per year, with eight hours of pay each, plus one floating holiday.
• Holiday Premium Pay for eligible associates who work on a scheduled holiday due to business need.
• Full-time salaried associates have paid time away as needed for sick time, vacation, bereavement, jury duty, holidays, and floating holidays, subject to manager approval.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed