Auto Repair Specialist
About The Position
The Auto Repair Specialist II performs mechanical and cosmetic repairs on customer and internal vehicles in accordance with CarMax’s Certified Quality Inspection Process and Retail Repair Process. The role supports CarMax’s vehicle quality standards and customer experience through repairs, customer communication, parts inventory management, and proper use of CarMax tools and equipment. The position performs advanced mechanical work and vehicle inspections, completes repair orders and related documentation, and maintains a clean, orderly work area while following CarMax Environmental, Health and Safety requirements. Work may take place in office and outdoor environments, with potential exposure to noise and inclement weather.
Requirements
- Complete New Associate Orientation Training – Operations and Kronos Training for Hourly Associates.
- Where required by state or local law, maintain ASE certifications in Steering and Suspension (A4), Brakes (A5), Heating and Air Conditioning (A7), Electrical (A6), Engine Repair (A1), Manual Drive Train and Axles (A3), Engine Performance (A8), and Automatic Transmission/Transaxle (A2).
- Ability to read, interpret, and record data accurately.
- Ability to perform multiple tasks in a fast-paced, high-energy environment.
- Ability to lift up to 50 pounds and stand or walk for extended periods.
- Flexibility to work nights, weekends, and holidays.
- Adherence to CarMax uniform standards.
- Strong interpersonal, communication, and customer service skills, including active listening and professional phone etiquette.
Responsibilities
- Perform advanced mechanical repairs, including engine performance, drivability, and electrical systems.
- Diagnose and repair brake systems, steering, and suspension; perform complete four-wheel alignments; and service heating and air conditioning systems.
- Inspect vehicles to meet CarMax Quality Standards and maintain shop cleanliness according to 5S principles.
- Consult with customers about repair needs, explain services performed, and communicate clearly.
- Review and close repair orders accurately, including labor, parts, and billing documentation.
- Manage parts inventory, receive shipments, and maintain appropriate stocking levels.
- Follow CarMax Environmental, Health and Safety requirements and maintain a clean and orderly work area.
- Use CarMax tools and equipment properly while supporting store operations.
Benefits
- Paid sick time: eligible full-time hourly or commission/incentive associates may accrue up to 48 hours per year.
- Paid vacation: eligible full-time hourly or commission/incentive associates receive 80 to 200 hours per year after a 90-day waiting period, depending on years of continuous service.
- Paid holidays: eligible full-time hourly or commission/incentive associates receive 8 hours of pay for each of 6 scheduled holidays per year, plus 1 floating holiday.
- Holiday Premium Pay for eligible associates who work on a scheduled holiday due to business need.
- Full-time salaried associates receive paid time away with no specified limit as needed for sick time, vacation, bereavement, jury duty, holidays, and floating holidays, subject to manager approval.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
