Auto Parts Store Supervisor NJDOT
About The Position
The Store Supervisor oversees store personnel and ensures customer service, inventory management, and paperwork meet expectations. This is an hourly position with a pay range of $16.00–$32.11 per hour. Placement within the range depends on relevant experience, certifications, and demonstrated skills aligned with the role requirements. The role provides parts support to NJDOT customers, including researching and sourcing parts, answering inquiries, processing requisitions and orders, and coordinating with vendors and other MANCON locations. The supervisor produces and reviews operational reports, maintains accurate inventory-system records, manages inventory activities, and supervises assigned store personnel. The position also requires following company procedures and safety guidance, participating in ongoing training, traveling to pick up parts, and providing 24-hour support at the NJDOT location during emergencies. Work is mostly performed in storerooms and warehouses, which may have uncontrolled temperatures and dirt, dust, or damp conditions. Work is also performed in vehicles while traveling to sites.
Requirements
- At least 1 year of computer experience.
- At least 5 years of auto or heavy-duty truck parts experience.
- At least 1 year of inventory experience.
- At least 1 year of customer service experience.
- At least 2 years of supervisory experience.
- Availability to provide 24-hour support.
- Valid driver’s license and 2 years of driving experience.
- Obtain and maintain a forklift license; MANCON will provide training after hire.
Nice To Haves
- Obtain and maintain P1 and P2 ASE Certification.
Responsibilities
- Provide attentive customer service, greet customers, answer parts availability questions, and research the correct parts to meet customer needs.
- Review customer requisition forms for completeness and accuracy, including signatures, timestamps, part numbers, descriptions, and quantities.
- Inspect shop equipment when necessary to assist with parts research.
- Research parts using vendor and manufacturer websites, publications, equipment manuals, microfiche, and other resources.
- Respond to phone and email messages in a timely manner; contact vendors for pricing and orders; and notify customers when requested parts are available.
- Coordinate emergency parts pickups with MANCON personnel and travel to locations to pick up parts.
- Use the inventory system to research past sales, check parts availability across MANCON locations, and coordinate parts transfers or obtain parts information.
- Review and follow MANCON’s SOPs, Supervisor Manual, and Safety Manual.
- Complete all items on the supervisor’s checklist in a timely manner.
- Generate, distribute, copy, and file invoices for material issued to NJDOT; produce the daily Ticket Summary report, attach invoice copies, and submit it to NJDOT.
- Generate, review, and correct the Flat File Fix, SLA Failure Item Detail, PT/OP Bin check, No Min/Max, and Inactive Item reports; take appropriate action based on findings and sales history.
- Produce and process the Reorder report and provide vendor invoice copies when requested.
- Produce and provide corporate backup for credit card purchases.
- Ensure customer requisitions, vendor receiving documents, and inventory transfer requests are properly entered into the inventory system.
- Generate new item numbers in the inventory system according to published guidelines.
- Perform and report weekly inventory cycle counts and research discrepancies in the system.
- Monitor inventory bin assignments for accuracy and review sales history to ensure appropriate stock sources are set.
- Meet with NJDOT representatives to discuss future requirements and stocking levels.
- Process transfer requests from other MANCON locations and perform wall-to-wall inventory at the site when notified, following established procedures.
- Follow established vehicle and equipment maintenance guidelines.
- Provide 24-hour support at the NJDOT location during emergencies.
- Assist with inventory research projects as requested and participate in MANCON’s continuing training program.
- Supervise assigned store personnel.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
