Automotive Parts Counter Representative

Rinaldi Family Dealerships•Schuylkill Haven, PA

5d•Onsite

About The Position

If you are looking for an opportunity to work for a fast-growing, family-owned dealership, R&R Auto Group is for you! R&R Auto Group is always looking for qualified individuals to join our sales and service teams to help handle the overflow of work we are experiencing. We are hiring an Auto Parts Advisor - join our team today! At R&R Auto Group, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. At R&R Auto Group, we believe our employees are our greatest asset. As such, we treat all employees with respect and appreciation for their contributions to the company. We believe not only in providing ongoing training but also rewarding outstanding effort and results through bonus and commission programs.

Requirements

Ability to connect with customers (both retail and co-workers) about their parts questions in a professional and courteous manner. Accuracy is also key to our success
Are able to work in a fast-paced work environment
Have strong organizational and time management skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Nice To Haves

Have experience with auto parts sales (preferred)

Responsibilities

Oversee the parts sales process from start to finish
Communicate with customer on parts status
Communicate with staff and customers in a friendly and professional manner.
Be able to read and understand the parts catalog when looking up parts.
Answers phone calls, providing price quotes and other information
Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
Provides high-level service to internal and external customers.
Pulls and fills orders from stock
Maintain weekly bin checks to ensure the accuracy of stock.
Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
Locates out-of-stock parts from an outside source and submits an emergency order, if necessary.
Make sure all internal requests for parts are billed on service repair order.
Receives payment from retail customers or obtains credit authorization.
Set up orders for daily shipment, delivery, or pick-up