Auto Loan Collections Specialist

Security Finance•Buford, GA

70d•Onsite

About The Position

Professional Financial Services is hiring an Auto Loan Collections Specialist in Buford, Georgia. The role manages delinquent auto-loan accounts through all stages of delinquency, works directly with customers to find appropriate resolutions, and helps protect customer relationships and company interests. Collections is the primary responsibility, with backup support for branch administrative functions as needed. The position involves high-volume inbound and outbound customer contact, negotiating payment arrangements, maintaining accurate account records, researching and locating customers, and coordinating with branch management and internal departments. Occasional local customer visits may be required when telephone contact has been unsuccessful and an account is approaching repossession referral. This is a full-time, onsite position, Monday through Friday from 8:30 AM to 5:30 PM, with occasional Saturdays as required by branch operations. The company offers training, opportunities for career growth, and a benefits package that includes medical, dental, vision, and life insurance, disability coverage, profit sharing, a matching 401(k), paid sick time, holidays, and vacation. Employees may also earn a monthly bonus when their team meets company-set goals.

Requirements

At least 2 years of collections experience.
Strong verbal and written communication skills.
Excellent negotiation, problem-solving, and conflict-resolution abilities.
Ability to manage a high-volume account queue while maintaining accuracy and attention to detail.
Strong organizational skills and ability to manage multiple time-sensitive priorities.
Ability to handle sensitive and confidential financial information with discretion.
Comfort using account-management and communication systems.
Ability to work effectively with branch management, internal departments, dealers, and other partners.
Valid driver’s license and legally required automobile insurance, along with reliable transportation for occasional local customer visits.
High school diploma or equivalent.

Nice To Haves

Auto-finance, consumer-lending, or closely related collections experience.

Responsibilities

Manage assigned auto-loan accounts through all stages of delinquency, from one day past due through repossession referral and support.
Make high-volume inbound and outbound customer contacts to understand the reason for delinquency and identify appropriate solutions.
Negotiate payment arrangements within established company guidelines and monitor promises to pay.
Maintain accurate and timely documentation of customer contacts, payment arrangements, account changes, complaints, visits, and repossession recommendations.
Use approved skip-tracing and account-research methods to locate customers and update contact information.
Answer customer questions and resolve routine concerns professionally, escalating sensitive or higher-risk matters when appropriate.
Identify accounts that meet established criteria for repossession consideration and make recommendations to the Branch Manager.
Provide necessary account information and documentation to the Remarketing Department for approved repossessions.
Conduct occasional local customer visits when telephone contact has been unsuccessful and an account is approaching repossession referral.
Complete welcome calls with newly opened auto-loan customers to establish relationships, verify contact information, answer questions, and review payment expectations and options.
Provide requested account information or documentation to the appropriate department for insurance claims.
Provide backup support for administrative functions necessary to maintain branch operations while keeping collections as the primary responsibility.
Deliver courteous, professional service to customers, dealers, and internal partners.