Experienced Auto Glass Installation Technician

Safelite • Conyers, GA

22d • $25 - $34 • Onsite

About The Position

Safelite is hiring an experienced Auto Glass Installation Technician. The role may be filled at the Technician, Senior Technician, or Master Technician level based on experience, qualifications, technical capabilities, and certifications. Senior and Master Technicians may also provide coaching, mentoring, and technical leadership. The position provides vehicle glass repair, replacement, and recalibration services at a Safelite Shop or Mobile Glass Shop, with an emphasis on safety, quality, efficiency, and exceptional customer service. Technicians use Safelite tools and technologies, communicate with customers, and safely operate company and customer vehicles. Safelite offers paid training, career pathways, and a benefits package valued at more than $10,000. Compensation varies by level and is determined by experience, qualifications, certifications, geographic market, and internal equity.

Requirements

• Technician: Typically at least 1 year of vehicle glass installation, repair, replacement, recalibration, or closely related automotive service experience.
• Senior Technician: Typically at least 3 years of vehicle glass experience, demonstrated technical proficiency and quality performance, and the ability to work independently.
• Master Technician: Typically at least 5 years of vehicle glass experience, advanced technical expertise, and demonstrated mentoring, coaching, or training capability.
• High school diploma or GED/equivalent is preferred.
• Ability to regularly lift and carry up to 35 pounds and occasionally up to 50 pounds.
• Ability to stand for extended periods, work in tight spaces, and bend and twist.
• Ability to use hand tools and power tools safely and effectively.
• Ability to operate a motor vehicle in accordance with applicable laws and agree to monitoring via in-cab vehicle safety camera/video surveillance technology.
• Professionalism and commitment to outstanding customer service and exceeding customer expectations.
• Ability to work outside for extended periods in varied weather conditions and extreme temperatures.
• Ability to work with chemicals, including flammable chemicals where applicable.
• Ability to work scheduled days with flexibility in start and end times to meet customer needs.
• Proficiency in using computerized diagnostic tools for recalibrations and troubleshooting.
• Problem-solving and troubleshooting ability, both independently and collaboratively.
• Ability to read, write, and interpret English and technical directions.
• Ability to communicate orally by phone and in writing by computer or other electronic means.
• Ability to maintain a professional appearance and adhere to company uniform and PPE policies.
• Ability to maintain stable performance under professional or personal pressure, including time pressure and productivity measures.

Nice To Haves

• Passion for craftsmanship and quality work.
• Interest in emerging vehicle technology and ADAS systems.
• Desire to continue growing within the trade.
• Interest in mentoring others, particularly at Senior and Master levels.

Responsibilities

• Provide vehicle glass repair and replacement services at a Safelite Shop or Mobile Glass Shop efficiently, safely, and with a focus on quality and customer service.
• Clean customer vehicles after each job.
• Recalibrate automotive safety systems, troubleshoot issues, and complete diagnostic testing.
• Operate Safelite tools and technologies, including True Seal®, Ezi-Wire™, Glass Table System (GTS), applicable chemicals, work order and customer administration systems, and Mobile Resource Management (MRM) technology.
• Safely operate company and customer vehicles throughout the workday.
• Communicate with scheduled customers in person, by text, and by phone; present, promote, and sell Safelite promotional items and services.
• At Senior and Master levels, serve as a technical resource, support technician development, share best practices, and assist with coaching and mentoring.
• Perform other duties as assigned and comply with company policies and standards.

Benefits

• Benefits package valued at more than $10,000, including a 401(k) plan with company matching, medical plans, paid time off, holidays, and volunteer days.
• Option to buy additional paid time off or sell unused time, up to 16 hours.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and tools and resources needed for the role.
• Career pathway from Technician to Senior Technician to Master Technician, with opportunities in mentorship, training, and leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED