Auto Glass Installation Technician Trainee

Safelite•Hattiesburg, MS

18d

About The Position

A Technician Trainee receives hands-on and classroom training to become a proficient auto glass technician. After completing the training program, the trainee earns Safelite SafeTech certification and develops the fundamental skills needed to perform glass repair, replacement, and recalibrations without supervision. The role calls for a can-do attitude, a caring heart, and a service mindset, with a focus on completing customer jobs promptly and to high quality standards. Training includes observing and assisting with auto glass installation and repair, recalibrating automotive safety systems, troubleshooting and diagnostic testing, and providing additional services and products. Trainees study and pass testing to demonstrate proficiency and follow the techniques taught. They safely operate company and customer vehicles and use company-issued tools and chemicals. Other duties may be assigned, and employees must comply with company policies and standards. The schedule is Monday through Saturday, with Sunday and one additional weekday off. Start and end times may need to vary to accommodate customers. Weekly pay starts at $19.25 per hour and increases to $22.75 per hour after training and certification. Additional income may be earned when customers select value-added products and services. The posting also describes potential promotion within the first year, but the stated Senior Tech and Master Tech pay rates are listed as placeholders ($XX/hour).

Requirements

Be at least 18 years of age.
Hold a valid state-issued driver’s license and any other license required by applicable laws to operate a company vehicle.
Be able to regularly lift and carry up to 35 pounds and occasionally lift and carry up to 50 pounds.
Be able to stand for extended periods, work in tight spaces, and bend and twist the body.
Use hand tools and power tools safely and effectively.
Operate a motor vehicle in accordance with applicable laws and agree to monitoring through in-cab vehicle safety camera/video surveillance technology.
Provide professional, customer-focused service and strive to exceed customer expectations.
Work outdoors for extended periods in a wide variety of weather conditions and extreme temperatures.
Work with chemicals, including flammable chemicals, as applicable to the Safelite Way of Fitting.
Work scheduled days and flex start and end times to accommodate customer needs.
Use computerized diagnostic tools for recalibrations and troubleshooting.
Troubleshoot and solve problems independently and collaboratively.
Read, write, and interpret English and technical directions.
Communicate orally by phone and in writing through a computer or other electronic means.
Maintain a professional appearance and comply with company dress code and PPE policies.
Maintain stable performance under professional or personal pressure, including time pressure and productivity measures.

Nice To Haves

High school diploma, GED, or equivalent is preferred.

Responsibilities

Complete hands-on and classroom training to learn auto glass repair, replacement, and recalibration.
Observe and assist with auto glass installation and repair.
Recalibrate automotive safety systems, troubleshoot issues, and complete diagnostic testing.
Provide additional services and products to customers.
Study and pass testing to become a Safelite-certified Technician and demonstrate proficiency in installations and taught techniques.
Safely operate company and customer vehicles and use company-issued tools and chemicals.
Provide outstanding customer service and complete jobs promptly and to high quality standards.
Comply with company policies and standards.
Perform other related duties as assigned.