Auto Field Adjuster – Pasadena, CA
About The Position
National General, part of The Allstate Corporation, is hiring an Auto Field Adjuster for the Pasadena, Glendale, or East Los Angeles, California territory. This field-based position assesses vehicle damage, prepares estimates, and guides customers through the claims process. The adjuster creates comprehensive estimates for first- and third-party material damage claims to support proper claim disposition. The role serves as a peer mentor for colleagues, drawing on mastered processes and technical expertise. The position involves interpreting regulatory compliance requirements, fair claims practices, and company policy types; negotiating settlements and making settlement payments; documenting claim activities; and supporting formal and ad hoc training. The role has no supervisory duties. Training may include two weeks of in-person training at the company’s Dallas, Texas office. Applicants who hold an active insurance license must terminate all existing appointments before onboarding and may not hold outside appointments during employment. Applicants seeking an adjuster role who hold a resident producer license must surrender it when instructed by the licensing team. Base compensation is $28.03–$39.42 per hour for Consultant II or $35.82–$45.58 per hour for Senior Consultant I. Compensation depends on experience and qualifications and may include incentive pay, if applicable.
Requirements
- Strong auto estimating experience.
- Applicants holding an active insurance license must terminate existing appointments before onboarding and may not hold outside appointments during employment.
- Applicants seeking an adjuster role who hold a resident producer license must surrender it when instructed by the licensing team.
Nice To Haves
- Experience with CCC ONE.
- Customer satisfaction skills.
- Customer service skills.
- Negotiation skills.
Responsibilities
- Interpret regulatory compliance requirements and fair claims practices.
- Negotiate settlements, make settlement payments, and document activities in the most complex files.
- Apply mastered knowledge to interpret all policy types written by the company and assist leadership with formal and ad hoc training.
- Use mastered estimating fundamentals to create damage estimates for first- and third-party material damage losses of all severities.
- Build strong relationships with internal and external customers.
- Assess vehicle damage, prepare estimates, and guide customers through the claims process.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
