Auto Field Adjuster - Pasadena, CA

Allstate • Pasadena, CA

13d • Onsite

About The Position

National General, part of The Allstate Corporation, is seeking an Auto Field Adjuster for the Pasadena, Glendale, or East Los Angeles, California territory. This field-based role assesses vehicle damage, prepares estimates, and guides customers through the claims process. The adjuster creates comprehensive estimates for first- and third-party material damage claims and helps determine the appropriate claim disposition. The position also serves as a peer mentor, applying established process knowledge and technical expertise to support training and complex claim work.

The role requires interpreting company policies and regulatory requirements, negotiating and documenting settlements, and building relationships with internal and external customers. The position has no supervisory duties. Applicants with active insurance licenses must terminate existing appointments before onboarding and may not hold outside appointments during employment. Applicants seeking an adjuster role who hold a resident producer license must surrender it when instructed by the licensing team.

Requirements

• Strong auto estimating experience.
• Ability to work independently in the field.
• Applicants with an active insurance license must terminate all existing appointments before onboarding and must not hold outside appointments during employment.
• Applicants seeking an adjuster role who hold a resident producer license must surrender that license when instructed by the licensing team.

Nice To Haves

• Experience with CCC ONE.
• Customer satisfaction and customer service skills.
• Negotiation skills.

Responsibilities

• Interpret regulatory compliance requirements and fair claims practices.
• Negotiate settlements, make settlement payments, and document activities in the most complex files.
• Apply mastered knowledge to interpret all policy types written by the company.
• Assist leadership with formal and ad hoc training.
• Use advanced estimating fundamentals to prepare damage estimates for first- and third-party material damage claims of all severities.
• Build strong relationships with internal and external customers.
• Assess vehicle damage, prepare estimates, and guide customers through the claims process.

Benefits

• Eligible employees working from home receive a monthly connectivity reimbursement to help offset internet costs.
• Allstate provides a technology setup that includes a laptop, monitors, headset, keyboard, and mouse.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed