Auto Field Adjuster - Pasadena, CA
About The Position
National General, part of The Allstate Corporation, is hiring an Auto Field Adjuster for the Pasadena, Glendale, or East Los Angeles, California territory. This field-based role assesses vehicle damage, prepares estimates, and guides customers through the claims process across the San Fernando Valley. The adjuster creates comprehensive estimates for first- and third-party material damage claims to support proper claim disposition. The role also serves as a peer mentor for someone who has mastered company processes and developed technical expertise. The position involves interpreting policies and claims practices, handling complex claim files, negotiating settlements, and documenting claim activity. The role may be classified as Consultant II or Senior Consultant I, with compensation dependent on experience and qualifications. Total compensation may also include incentive pay, if applicable. Individuals with active insurance licenses must terminate existing appointments before onboarding and may not hold outside appointments during employment; applicants who hold a resident producer license must surrender it when instructed by the licensing team.
Requirements
- Strong auto estimating experience.
- Skills in auto estimating, CCC ONE, customer satisfaction, and negotiation.
- Individuals who currently hold an active insurance license must terminate all existing appointments before onboarding and must not hold outside appointments during employment.
- Applicants seeking an adjuster role who also hold a resident producer license must surrender that license when instructed by the licensing team.
- Must be authorized to work in the United States; the company does not sponsor work visas.
Responsibilities
- Interpret regulatory compliance requirements and fair claims practices.
- Negotiate settlements, make settlement payments, and document activities in the most complex files.
- Apply mastered knowledge to interpret all policy types written by the company and assist leadership with formal and ad hoc training.
- Use expert estimating fundamentals to create damage estimates for first- and third-party material damage losses of all severities.
- Build strong relationships with internal and external customers.
- Assess vehicle damage, prepare estimates, and guide customers through the claims process.
Benefits
- Company-provided technology setup, including a laptop, monitors, headset, keyboard, and mouse.
- Monthly connectivity reimbursement for employees eligible to work from home.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
