Auto Collision General Manager
About The Position
The General Manager leads and maintains the day-to-day operation of the Collision Center in compliance with established policies and procedures. The role plans and implements daily operations to meet overall KPIs and insurance metrics, coaches and empowers team members, and promotes high standards of professionalism and customer service. The General Manager is accountable for an exceptional customer experience and leads by example while coordinating with team members to support successful repairs and customer outcomes. The General Manager oversees financial performance, personnel, facility upkeep, safety, training, production flow, estimates, and customer satisfaction. Duties and responsibilities may change, and reasonable accommodations may be made to enable individuals with disabilities to perform the job’s essential functions.
Requirements
- Post-secondary education or equivalent.
- Proven leadership experience in a collision repair environment or similar role.
- Attention to detail and a high degree of accuracy.
- Ability to consistently demonstrate a successful client experience.
- Clear verbal and written communication skills.
- Ability to motivate others using effective coaching tools and management skills.
Responsibilities
- Ensure consistent execution of the WOW (Wow Operating Way) plan.
- Prepare and manage the Collision Center’s annual and monthly operating budget.
- Forecast, target, and track monthly sales, profit, and expense objectives.
- Deliver formal annual and informal monthly performance reviews.
- Monitor and maintain accounts payable and accounts receivable relating to the Collision Center.
- Maintain a clean and organized repair facility.
- Monitor maintenance required for shop equipment, including the paint booth.
- Provide training for staff as necessary.
- Ensure staff wear proper safety gear and adhere to the dress code.
- Open and close the facility daily according to established procedures.
- Conduct or coordinate daily production meetings or walks to confirm throughput and delivery dates.
- Manage estimates to ensure labor mix is within established standards and manage store capacity.
- Lead and manage repair facility personnel.
- Facilitate monthly Health & Safety and staff meetings; attend monthly managers meetings.
- Attend training, information sessions, and workshops recommended by the Senior Leadership Team.
- Review store CSI performance and follow up within 24 hours.
Benefits
- Salary and benefits are offered; specific benefits are not listed.
- May be eligible for bonus opportunities tied to individual or business initiatives.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
