Collision General Manager

Crash Champions•Gilbert, AZ

2d•$75,000 - $132,600

About The Position

The Collision General Manager leads the repair location’s operations from vehicle intake through delivery, with responsibility for revenue, key performance indicators, shop throughput, production quality, and efficiency. The role coordinates front- and back-of-shop work, assigns repair jobs, prioritizes vehicles, and manages production flow to meet delivery requirements and company and I-CAR quality standards. The General Manager also supports teammates during peak periods, oversees accurate repair billing and safety procedures, handles staffing and payroll processes, and contributes to hiring, coaching, and teammate development. When needed, the role writes and finalizes DRP complaint estimates. The posted annual compensation range is $75,000 to $132,600, and the role may also be eligible for performance-based bonuses.

Requirements

Knowledge of the collision industry, including high-level knowledge of insurance procedures and requirements for a variety of carriers.
Aptitude in decision-making and problem-solving.
Ability to lead and work collaboratively with others to meet shared objectives.
Demonstrated ability to meet deadlines and achieve successful results.
Proficient knowledge and use of CCC ONE Total Repair Software.
Proficiency with computers and other technology.
Valid driver’s license required.

Responsibilities

Meet or exceed location revenue goals and other KPIs by managing shop operations from vehicle intake through delivery.
Assign repair jobs to Body Technicians and prioritize vehicles for teardown or paint.
Support teammates during peak times by receiving customers, checking in vehicles, and writing estimates as needed.
Ensure repairs meet Crash Champions and I-CAR quality standards, repairs are billed accurately, and back-of-shop PPE protocols are followed.
Ensure production staff follow punch-in/out guidelines and flag-hour procedures for weekly payroll processing; manage staff PTO, vacation, or leave.
Communicate with Body Technicians, Collision Estimators, and Parts Managers to keep daily production moving and meet delivery requirements.
Write complete DRP complaint estimates after disassembly and damage discovery when needed, update Collision Estimator estimates as needed, and lock final estimates.
Understand teammate position requirements, interview and hire candidates, and provide performance coaching, feedback, and support for growth and progression.