Collision General Manager

Boyd Group Services•Tucson, AZ

5d•$75,000 - $107,000

About The Position

The General Manager is accountable for delivering an exceptional customer experience while leading the Collision Center’s day-to-day operations in accordance with established policies and procedures. The role plans and implements daily operations to meet key performance indicators and insurance metrics, coaches and empowers team members, and maintains high standards of professionalism and quality. The General Manager leads by example and coordinates the team to support a successful customer experience.

Requirements

Post-secondary education or equivalent.
Proven leadership experience in a collision repair environment or similar role.
Attention to detail and a high degree of accuracy.
Ability to consistently demonstrate a successful client experience.
Clear verbal and written communication skills.
Ability to motivate others using effective coaching tools and management skills.
Ability to meet the physical demands necessary to perform the essential functions of the job; reasonable accommodations may be available.

Responsibilities

Ensure consistent execution of the WOW (Wow Operating Way) plan.
Prepare and manage the Collision Center’s annual and monthly operating budgets.
Forecast, target, and track monthly sales, profit, and expense objectives.
Deliver formal annual and informal monthly performance reviews.
Monitor and maintain all accounts payable and accounts receivable relating to the Collision Center.
Maintain a clean and organized repair facility.
Monitor maintenance needs for shop equipment, including the paint booth.
Provide training for staff as needed.
Ensure staff wear appropriate safety gear and follow the dress code.
Open and close the facility daily according to established procedures.
Conduct or coordinate daily production meetings or walks to confirm throughput and delivery dates.
Manage estimates to ensure labor mix meets established standards and manage store capacity.
Lead and manage repair facility personnel.
Facilitate monthly Health & Safety and staff meetings, and attend monthly managers’ meetings.
Attend training, information sessions, and workshops recommended by the Senior Leadership Team.
Review store customer satisfaction (CSI) performance and follow up within 24 hours.

Benefits

Annual paid time off (PTO), up to 80 hours annually.
Two weeks of paid parental leave for eligible full-time employees working at least 30 hours per week.
Six paid holidays annually.
Medical, prescription drug, dental, and vision insurance, effective Day 1 as stated in the posting.
401(k) retirement plan with company match.
Employer-paid short-term disability and life insurance.
Additional voluntary life insurance.
Continuing education opportunities.
Free prescription or non-prescription safety glasses annually.
Annual voluntary uniform stipend.
Voluntary daily pay option.
Potential bonus opportunities tied to individual or business initiatives.