Collision General Manager

Boyd Group•Elmhurst, IL

About The Position

The General Manager is accountable for providing an exceptional customer experience while leading the Collision Center’s day-to-day operations in compliance with established policies and procedures. The role plans and implements daily operations to meet overall key performance indicators and insurance metrics, coaches and empowers team members, and maintains high standards of professionalism and service. The General Manager works in alignment with the team and leads by example.

Requirements

Post-secondary education or equivalent.
Proven leadership experience in a collision repair environment or similar role.
Attention to detail and a high degree of accuracy.
Ability to consistently demonstrate a successful client experience.
Clear verbal and written communication skills.
Ability to motivate others using effective coaching tools and management skills.

Responsibilities

Ensure consistent execution of the WOW (Wow Operating Way) plan.
Prepare and manage the Collision Center’s annual and monthly operating budgets.
Forecast, target, and track monthly sales, profit, and expense objectives.
Deliver formal annual and informal monthly performance reviews.
Monitor and maintain accounts payable and accounts receivable for the Collision Center.
Keep the repair facility clean and organized.
Monitor maintenance required for shop equipment, including the paint booth.
Provide training for staff as necessary.
Ensure staff wear proper safety gear and adhere to the dress code.
Open and close the facility daily according to established procedures.
Conduct or coordinate daily production meetings and walks to confirm throughput and delivery dates.
Manage estimates to ensure labor mix meets established standards.
Manage store capacity.
Lead and manage all repair facility personnel.
Facilitate monthly Health & Safety and staff meetings.
Attend monthly managers’ meetings.
Attend training, information sessions, and workshops recommended by the Senior Leadership Team.
Review store customer satisfaction index (CSI) performance and follow up within 24 hours.

Benefits

Annual paid time off (PTO) plans.
Two weeks of paid parental leave for full-time employees working a minimum of 30 hours per week.
Six paid holidays annually.
Medical, prescription drug, dental, and vision insurance effective Day 1.
401(k) retirement plan with company match.
Employer-paid short-term disability and life insurance.
Additional voluntary life insurance.
Continuing education opportunities.
Free prescription or non-prescription safety glasses annually.
Annual voluntary uniform stipend.
Voluntary daily pay option.