Auto Collision General Manager
About The Position
The General Manager leads the day-to-day operations of a collision center, ensuring compliance with established policies and procedures while delivering an exceptional customer experience. The role plans and implements daily operations to meet key performance indicators and insurance metrics, and coaches and empowers team members to succeed. The General Manager maintains high standards of professionalism and quality, coordinates effectively with team members, and leads by example. The position oversees the collision center’s budget, sales, profits, expenses, accounts payable and receivable, facility condition, equipment maintenance, staffing, training, safety, production, estimates, capacity, and customer satisfaction. Duties may change at any time, and reasonable accommodations may be made for individuals with disabilities to perform essential job functions.
Requirements
- Post-secondary education or equivalent.
- Proven leadership experience in a collision repair environment or similar role.
- Attention to detail and a high degree of accuracy.
- Ability to consistently demonstrate a successful client experience.
- Clear verbal and written communication skills.
- Ability to motivate others using effective coaching tools and management skills.
- Ability to meet the physical demands of the job, with reasonable accommodations available for individuals with disabilities.
Responsibilities
- Ensure consistent execution of the WOW (Wow Operating Way) plan.
- Prepare and manage the collision center’s annual and monthly operating budgets.
- Forecast, target, and track monthly sales, profit, and expense objectives.
- Conduct formal annual and informal monthly performance reviews.
- Monitor and maintain all accounts payable and accounts receivable relating to the collision center.
- Keep the repair facility clean and organized.
- Monitor maintenance requirements for shop equipment, including the paint booth.
- Provide training for staff as necessary.
- Ensure staff wear appropriate safety gear and follow the dress code.
- Open and close the facility daily according to established procedures.
- Conduct or coordinate daily production meetings or walks to confirm throughput and delivery dates.
- Manage estimates to ensure the labor mix meets established standards, and manage store capacity.
- Lead and manage repair facility personnel.
- Facilitate monthly health and safety meetings and staff meetings, and attend monthly managers’ meetings.
- Attend training, information sessions, and workshops recommended by the Senior Leadership Team.
- Review store CSI performance and follow up within 24 hours.
- Provide an exceptional customer experience and maintain high standards of professionalism and quality.
Benefits
- Annual paid time off plans.
- Two weeks of paid parental leave for full-time employees who work a minimum of 30 hours per week.
- Six paid holidays annually.
- Medical, prescription drug, dental, and vision insurance effective day one.
- 401(k) retirement plan with company match.
- Employer-paid short-term disability and life insurance.
- Additional voluntary life insurance.
- Continuing education opportunities.
- Free prescription or non-prescription safety glasses annually.
- Annual voluntary uniform stipend.
- Voluntary daily pay option.
- Potential bonus opportunities tied to individual or business initiatives.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
