Claims Adjuster - Auto Total Loss

Vega•Atlanta, GA

60d•Hybrid

About The Position

Vega is seeking an Auto Claims Adjuster - Total Loss to join their team and help build modern commercial insurance. This role is crucial in managing complex total loss decisions, conducting vehicle valuations, and overseeing the entire total loss claim settlement process for insureds and claimants. The position is a hybrid role based out of the Atlanta office.

Requirements

2+ years of experience in auto claims adjusting with direct experience handling auto total loss evaluations, title processing, and salvage administration.
Active adjusters license in home or designated home state
Strong background in Commercial Auto Insurance or Property & Casualty (P&C) insurance.
Proficiency with CCC ONE, Mitchell, Audatex, or similar vehicle valuation and estimating platforms.
Strong negotiation, communication, and conflict-resolution skills.
Ability to thrive in a high-growth, fast-paced environment while maintaining meticulous attention to detail.
Must have experience with claims file stewardship
High school diploma or equivalent

Nice To Haves

Bachelor's degree preferred

Responsibilities

Manage Total Loss Settlements: Own the evaluation, negotiation, and resolution of total loss auto claims, ensuring accurate ACV (Actual Cash Value) determinations and timely settlements.
Valuation & Salvage Operations: Review vehicle appraisal reports, assess salvage values, calculate net payouts, and coordinate directly with salvage vendors to manage vehicle titling, towing, and disposition.
Provide Expert Claims Guidance: Serve as the primary point of contact for insureds, claimants, and lienholders, offering empathetic, clear updates on vehicle valuations, lien payoffs, and settlement documentation.
Document & Title Processing: Guide customers through the total loss administrative workflow, including power of attorney forms, title transfers, owner-retained salvage options, and state regulatory compliance.
Cross-Functional Collaboration: Partner with primary claims adjusters, legal teams, and external vendor partners to streamline the total loss pipeline and improve overall claims cycle time.