Auto Body Shop Estimator

DARCARS Automotive Group•Baltimore, MD

23h

About The Position

DARCARS Collision Center of Baltimore is hiring an Auto Body Shop Estimator to inspect and appraise customer vehicles, determine repair costs for insurance claims or customer-paid repairs, and work directly with customers and insurance companies to support a seamless repair process and provide excellent customer service. The role includes assessing vehicle damage, preparing and explaining estimates, managing insurance claims, monitoring repair quality, and preparing final invoices. The employee may also be asked by a supervisor to perform other duties and responsibilities. Employment is at-will and offers are contingent on successfully passing the stated background screening.

Requirements

At least 3 years of previous automotive estimator experience.
Knowledge of major insurance program protocols and ability to upload estimates and images that meet applicable standards.
I-CAR or other industry training history.
High school degree or equivalent.
At least 18 years of age.
Valid driver's license.
Ability to pass pre-employment screening, including background screening.

Nice To Haves

Prior experience as an estimator is highly preferred.
Automotive certifications are a plus.

Responsibilities

Examine customer vehicles to identify structural, body, mechanical, or interior damage.
Estimate repair costs, including supplies, parts, and labor.
Calculate customer payments, including deductibles for repaired items.
Manage customers' claims by obtaining estimates from insurance companies and reviewing them with insurance adjusters.
Explain estimates and expected vehicle return timing to customers, maintaining customer reports.
Maintain high-quality repairs and minimize comebacks.
Conduct spot checks of completed jobs for thoroughness and quality.
Reconcile and prepare final invoices that match approved estimates.
Perform other duties and responsibilities as requested by a supervisor.