Audio-Visual Support Technician

FORTÉ • Durham, NC

8d

About The Position

The Audio-Visual Support Technician is dedicated to a key enterprise customer and provides technical support for audiovisual and unified communication technologies in meeting, collaboration, and event spaces. The role helps users connect and collaborate by supporting AV equipment setup and operation, troubleshooting, event preparation, preventive maintenance, and technology upgrades. The technician also trains end users on system functionality and helps ensure equipment works reliably and meets users’ needs.

Requirements

• Familiarity with basic to advanced AV systems, including microphones, speakers, projectors, video conferencing, and presentation equipment.
• Basic understanding of signal flow and audio and video connections and transport, including analog and digital audio or video, HDBaseT, and Dante.
• Ability to troubleshoot common AV issues, such as connectivity problems and audio feedback.
• Familiarity with unified conferencing platforms such as Zoom, Microsoft Teams, or Webex.
• Basic understanding of networked AV systems.
• Strong communication skills and ability to explain technical information to non-technical users.
• Customer-service mindset and problem-solving abilities.
• Attention to detail and ability to work under pressure in a fast-paced environment.

Nice To Haves

• Experience with AV control systems such as Crestron, Extron, or AMX.
• Experience troubleshooting DSPs.

Responsibilities

• Assist with the setup, testing, and operation of audiovisual equipment, including projectors, microphones, speakers, video displays, and conferencing systems.
• Provide first-level technical support to end users and troubleshoot basic AV hardware, software, connectivity, and functionality issues.
• Work with event coordinators and internal teams to prepare and manage AV setups for meetings, conferences, webinars, and presentations.
• Perform routine equipment checks and basic preventive maintenance.
• Route, organize, and store cables to maintain tidy and efficient AV setups.
• Maintain logs and documentation of AV setups, troubleshooting procedures, and issues.
• Communicate promptly with users, provide customer support, and resolve issues.
• Help maintain AV equipment, cable, and accessory inventory and notify the supervisor when replacements or upgrades are needed.
• Train end users on system functionality.
• Help support new projects and technology upgrades.

Benefits

• Healthcare coverage
• Vision coverage
• Dental coverage
• Health Savings Accounts (HSA)
• Flexible Spending Accounts (FSA)
• Employer-paid life insurance
• Employer-paid disability insurance
• 401(k) with company match
• Employee Stock Ownership Plan (ESOP)
• Tuition reimbursement
• Ongoing learning opportunities
• Employer-paid employee assistance program
• Paid time off

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed