Audio Visual Specialist
About The Position
The UCF IT department within Facilities and Business Operations is seeking to hire an Audio-Visual (AV) Specialist. This role is responsible for providing Tier II IT support with a focus on classroom and multimedia technologies. The specialist contributes to the Classroom Support team by troubleshooting AV issues, supporting incident resolution, and ensuring reliable operation of multimedia systems. The specialist applies foundational AV knowledge, research, and collaboration with team members to identify and resolve technical issues while maintaining a strong customer service focus.
Requirements
- High School Diploma or Equivalent and 2+ years of relevant experience or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).
- Valid Class E driver’s license.
- Must be authorized to work for any U.S. employer.
- Visa sponsorship is not available for this position, and the university cannot accommodate H‑1B transfers or employment-based visa processing for individuals currently sponsored by another employer.
Nice To Haves
- Demonstrated experience troubleshooting and supporting AV/multimedia systems in classroom or enterprise environments.
- Strong customer service skills with experience supporting faculty or end users in a technical setting.
- Familiarity with ticketing systems (e.g., ServiceNow) and ability to meet service level expectations.
- Experience with AV monitoring tools and preventative maintenance practices.
- Ability to create and maintain technical documentation, knowledge base articles, and troubleshooting guides.
- Experience supporting live events, AV installations, or high-profile technical operations.
- Knowledge of inventory management and equipment lifecycle tracking.
- Experience training or mentoring others on AV systems and troubleshooting techniques.
Responsibilities
- Troubleshoot and resolve AV issues in classrooms and multimedia spaces using diagnostics, documentation, and collaboration with technicians.
- Support incident ticket resolution by providing timely updates and meeting established service level targets.
- Perform preventative maintenance, including identifying, repairing, and resolving recurring AV issues.
- Conduct classroom checks and utilize remote monitoring tools to proactively detect and address equipment issues.
- Assist faculty with the use of classroom multimedia technology, delivering responsive and professional customer service.
- Support Federal Work Study (FWS) and OPS staff in resolving multimedia issues and completing classroom check tickets.
- Contribute to the development and enhancement of knowledge base articles, troubleshooting guides, and repair documentation.
- Assist with AV installations in collaboration with OIR Engineering as needed.
- Provide cross-functional support, including training staff on troubleshooting and equipment operation, maintaining inventory and spare equipment, supporting vehicle upkeep for operational needs, and delivering technical support for high-profile university events.
- Test and evaluate new AV technologies for potential inclusion in classroom design standards.
Benefits
- Medical
- Dental
- Vision
- Life Insurance
- Flexible Spending
- Employee Assistance Program
- Paid time off, including annual and sick time off and paid holidays
- Retirement savings options
- Employee discounts, including tickets to many Orlando attractions
- Education assistance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
