Audio Visual Specialist I

UT Southwestern Medical Center • Dallas, TX

7d • Onsite

About The Position

We are seeking a skilled and customer‑focused AV & Conference Room Support Technician to provide high‑quality technical support for faculty, staff, and campus events. This role supports a wide range of audiovisual environments, including conference rooms, classrooms, lecture halls, and large‑venue spaces. Our ideal candidate has strong interpersonal skills and the ability to work collaboratively with faculty, staff, and technical partners. Additionally, has the ability to manage multiple tasks, prioritize effectively, and respond quickly in high‑stakes situations. Please note this position is 100% on campus.

Requirements

• 4 years' experience in the audiovisual field.
• High School or Some College Education

Responsibilities

• Provide on‑site conference room support for faculty and staff meetings, including user training, troubleshooting, and hardware replacement.
• Diagnose and resolve issues related to audio, video, switching, and control systems across conference rooms, classrooms, lecture halls, and other instructional spaces.
• Deliver online conference support for Zoom, Microsoft Teams, and hybrid meeting environments.
• Support classroom and large‑venue AV systems, ensuring reliable operation for teaching and events.
• Coordinate with clients, internal technical teams, contractors, and subcontractors to ensure smooth project execution and timely issue resolution.
• Respond promptly to critical hardware and software issues, providing effective technical solutions and maintaining system uptime.
• Maintain strong communication and customer‑service skills to support a diverse community of users.
• Broad technical knowledge of AV systems, conferencing platforms, and hardware troubleshooting.
• Performs audiovisual presentation support on campus and in remote locations.
• Interfaces computers with audiovisual systems.
• Performs preventative maintenance and minor repair on audiovisual equipment.
• Performs troubleshooting on audiovisual and computer presentation systems.
• Performs audiovisual recording of lectures and special events.
• Maintains inventory of supplies and submits requests for ordering of supplies.
• Completes service now work orders for assigned projects and submits completed work orders for processing.
• Assist in small installation projects.
• Performs research into audiovisual technology and makes purchase recommendations.
• Performs other duties as assigned.

Benefits

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED