Audio Visual Specialist

Southeast New Mexico College•Carlsbad, NM

7d•Onsite

About The Position

The Audiovisual (AV) Specialist provides technical support, coordination, maintenance, and oversight for audiovisual systems throughout Southeast New Mexico College. The position supports the installation, operation, integration, and continued functionality of classroom, conference room, event, and campus presentation technology. The AV Specialist serves as the College’s internal resource for audiovisual systems and works closely with Information Technology personnel, contractors, vendors, faculty, and staff to ensure reliable and effective technology-supported learning and operations.

Requirements

Associate degree in audiovisual technology, information technology, electronics, computer technology, telecommunications, or a related field, with three (3) years of professional experience directly related to the standard duties as outlined.
Knowledge of audiovisual equipment, control systems, video conferencing platforms, presentation technologies, and related software.
Knowledge of audiovisual installation, signal flow, cabling, connectivity, system integration, and troubleshooting practices.
Knowledge of computer hardware, operating systems, networking concepts, and classroom technology.
Knowledge of preventive maintenance, equipment inventory, technical documentation, and asset-management practices.
Skill in installing, configuring, operating, maintaining, and troubleshooting audiovisual systems.
Skill in coordinating technical projects and working effectively with contractors and vendors.
Skill in communicating technical information clearly to individuals with varying levels of technology experience.
Skill in providing customer-focused technical support and training.
Ability to diagnose technical issues, identify appropriate solutions, and respond effectively under time constraints.
Ability to read and interpret technical manuals, diagrams, system plans, specifications, and vendor documentation.
Ability to manage multiple assignments, service requests, projects, and deadlines.
Ability to work independently and collaboratively with faculty, staff, Information Technology personnel, and external partners.
Ability to maintain accurate records and protect sensitive system, network, and access information.

Nice To Haves

High school diploma or GED with five (5) years of professional experience directly related to the standard duties as outlined.
Any equivalent combination of education, training, certification, and/or experience as approved by the Human Resources Department.
Ability to work occasional evenings or weekends to support College events, projects, or emergency technical needs.
Ability to install, move, and maintain audiovisual equipment and related components.
Ability to lift and carry equipment weighing up to 50 pounds, with or without reasonable accommodation.
Ability to bend, stoop, kneel, climb ladders, reach above shoulder level, and work in confined or elevated areas as necessary.
Ability to distinguish audiovisual signals, equipment indicators, colors, and sound levels necessary to diagnose and resolve technical issues.
Ability to travel between campus buildings and work areas.
Performing the essential functions of this position requires the use of a computer throughout most of the workday, the ability to navigate a typical office environment, significant amounts of interpersonal interaction including oral and written communication, and the ability to keep track of multiple tasks, projects, deadlines, information sources and business processes.

Responsibilities

Provides technical support for audiovisual systems in classrooms, conference rooms, meeting spaces, event venues, and other campus facilities.
Installs, configures, tests, operates, maintains, and troubleshoots audiovisual equipment, including displays, projectors, cameras, microphones, speakers, control systems, video conferencing equipment, and related technologies.
Monitors and supports audiovisual projects and system installations to ensure work is completed according to College needs, technical specifications, and established standards.
Coordinates with contractors, vendors, consultants, and Information Technology personnel regarding system design, installation, integration, repair, upgrades, and warranty services.
Develops and maintains documentation of audiovisual systems, equipment configurations, warranties, service records, room specifications, passwords, licenses, and vendor information.
Maintains an accurate inventory of audiovisual equipment, replacement parts, accessories, and related technology assets.
Conducts routine inspections and preventive maintenance to identify equipment issues and reduce service interruptions.
Responds to audiovisual support requests, diagnoses technical problems, and provides timely resolutions or appropriate escalation.
Provides technical support for College meetings, presentations, conferences, ceremonies, special events, and other activities requiring audiovisual services.
Trains faculty, staff, and other users on the proper operation of classroom and meeting-room audiovisual technology.
Develops user guides, operating instructions, troubleshooting resources, and recommendations for effective equipment use.
Collaborates with Information Technology personnel to ensure audiovisual systems are properly integrated with College networks, computers, software, security requirements, and communication platforms.
Evaluates audiovisual needs and recommends equipment, system improvements, upgrades, replacement schedules, and technology standards.
Assists with purchasing, equipment selection, budget planning, vendor quotes, and the coordination of audiovisual-related contracts and projects.
Ensures audiovisual installations comply with applicable safety, accessibility, licensing, institutional, and technical requirements.
Remains current on emerging audiovisual technologies, industry standards, and best practices relevant to higher education.
Provides courteous and professional technical assistance to faculty, staff, students, vendors, and campus visitors.
Performs other duties as assigned.