Audio Visual Manager

Bandwidth • Raleigh, NC

2d • Onsite

About The Position

As our Audio Visual Manager, you are the frontline leader responsible for the daily success of our AV services and team. You’ll guide a group of skilled technicians in delivering world-class support for our global headquarters, ensuring our most critical communications run flawlessly. This role leads a team of technicians to support all corporate events and our 200+ collaboration spaces, including over 100 conference rooms. This position requires a candidate who can effectively manage a technical team, contribute to departmental strategy, has a blend of live event expertise, proactive system monitoring, and technical installation skills to ensure all AV systems are designed, implemented, and operated to the highest standard.

Requirements

• 6+ years of experience in the AV industry
• 1-2 years in a direct supervisory or management capacity
• Hands-on experience with high-stakes corporate events and commercial AV installation
• A Bachelor's Degree is required.
• Strong understanding of core AV and IT concepts, including the setup, configuration, and troubleshooting of modern networked AV production equipment and enterprise conferencing solutions like Google Meet, Zoom, and Microsoft Teams.
• Strong leadership and customer service skills
• Proven ability to manage multiple priorities in a fast-paced, process-driven environment.

Nice To Haves

• Bachelor’s Degree in a related field.
• CTS, Network+, Dante, or other relevant AV/IT certifications.
• 5+ years of AV event technical management
• 3+ years of commercial installation team lead experience.
• Experience with ITSM ticketing systems is preferred.
• Proficiency in AV programming
• Experience with DSP programming (Extron, Biamp)

Responsibilities

• Lead, mentor, and manage a team of AV professionals, overseeing daily operations and fostering professional growth.
• Oversee the team’s technical support for onsite and offsite corporate events hosted by Bandwidth.
• Manage the daily support and operational readiness of over 200 collaboration spaces, including Google Meet, Microsoft Teams, and Zoom rooms.
• Contribute to the annual budget process by providing suggestions for equipment replacement, SaaS renewals, and labor needs.
• Develop and implement team-level AV processes and procedures to ensure consistent service delivery for all conferencing and event platforms.
• Oversee the team's maintenance of all digital signage, room scheduling, wireless presentation devices, background music, and large-format videowall systems across all campuses.
• Act as a key resource in our technology planning by contributing to the annual budget process with suggestions for equipment and software , and assisting senior leadership with AV design for new projects.
• Ensure the team properly administers its backend AV network and server infrastructure.
• Work with and build strong relationships with outside vendors as needed.
• Execute other duties as assigned.
• Assist in the design and installation of Audio Visual systems in renovation and new construction projects.
• Manage, mentor, and provide technical guidance to junior staff and interns.

Benefits

• 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
• All new hires receive four weeks of PTO.
• PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.
• Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
• “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
• 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager