Audio Visual Manager

GM Financial•Arlington, TX

13h•Hybrid

About The Position

This role is responsible for managing and enhancing GM Financial’s enterprise Audio/Visual infrastructure, including conference room technology, digital signage, system administration, and operational support. The position leads AV-related projects, drives technology improvements and automation, ensures system reliability and compliance, and provides technical expertise and exceptional customer service across the organization.

Requirements

Detail oriented
Local and wide area networking concepts, principles and protocols
Infrastructure design and management
Advanced knowledge in Infrastructure design and management
Working knowledge of management processes such as personnel administration, planning and budgeting
Strong working knowledge of Intel platforms, iSeries and pSeries servers
Advanced understanding of IT Service Management (ITSM) best practices and processes
Experience with UML Design Tools
TCP/IP, OSI model and imp subnetting
High level understanding of technology infrastructure, security concepts and platforms
Demonstrated success in project management
Advanced knowledge of IBM pSeries hardware, operating systems and TSM backup infrastructure
Advanced knowledge of the OSI model and security that is associated with each layer
Understanding of routing and switching protocols as they relate to load balancing
Understanding of application layer protocols including HTTP, SSH, SSL, and DNS
Knowledge and stay abreast on the latest security and privacy legislation, regulations, advisories, alerts and vulnerabilities
Knowledge of IT security processes and controls as well as IT infrastructure and networking technical knowledge
Ability to think strategically and make collaborative decisions
Ability to apply structured analysis methods to various types of data to establish trends, determine variability and business impact
Communicates quickly, clearly, concisely, appropriately, and intelligently
Foster open communication, speaks with impact, listens to others, and writes effectively
Experience with alternate management methods using SSH, serial connections, and the command-line interface TMSH
Ability to effectively negotiate with vendors on upgrades and acquisitions
Effective planning, time management, negotiation, and delegation skills
Strong level IT security processes and controls knowledge as well as IT infrastructure and networking technical knowledge
Ability to approach problems with an open-mind and create new and innovative ideas and methods
Strong technical writing
Experience in documentation tools such as Visio and Microsoft Office products
Information security standards/frameworks (i.e., NIST Cybersecurity Framework, ISO 27001) skills
Advanced experience with Network and VLAN segmentation
Strong analytical skills
Ability to approach problems with an open-mind, use existing information and resources
Creative, Innovative, problem-solving and maximizing your potential to solve problems and improve methods
Think positively when faced with obstacles, build on others ideas, think logically and intuitively
Working effectively within an AI enabled environment: Ability to use AI tools (e.g., Microsoft Copilot) to support daily work
Skills in evaluating AI outputs for accuracy, compliance, and bias
Experience integrating AI into workflows to improve efficiency or insights
Familiarity with AI assisted research, summarization, and content generation
Understanding of responsible AI use, including ethics and data protection

Nice To Haves

5-7 years of Audio and Video management preferred
Limited travel may be required to support business needs

Responsibilities

Manage all Audio / Video Equipment for Conference Rooms, Training Rooms, and Digital signage throughout GM Financial
Create and maintain Conference Room and Training Room experiences with room automation technologies such as Creston and others
Deploy and Maintain Digital Signage Infrastructure throughout GM Financial
Provide internal and external customers with excellent customer service while striving to provide world-class service
Effectively communicates current status of all projects, problems, and issues to the department ITS Facilities AVP
Proactively identifies opportunities for improvements to existing processes and for automation of time consuming tasks
Manage projects and provide vision and technical direction to oversee and ensure prompt completion of projects
Provide design support and consultation for departmental and enterprise projects
Attend departmental, project and general meetings and effectively represent current status as appropriate
Manage operational support of corporate, branch, and service center operations
Ensure that all systems are running at optimal capacity
Study and analyze the performance and capacities of the systems and prepare plans for future expansion and upgrades
Procure hardware and software consistent with the company's requirements and following all appropriate processes
Participate in company provided training and perform independent training as appropriate
Conduct audit compliance assessments and initiate corrective action
Resolve incident management tickets as they arise and ensure timely resolution
Evaluate, perform, and delegate system administrative functions as appropriate
Evaluate and install system patches and system updates as directed
Perform critical system changes after business hours
Adhere to all company authored policy, procedure and standards documents
Author policy, procedure and standards documents based on industry best practices and personal research and experience
Collaborate with the department ITS Facilities AVP to develop and maintain professional network and business relationships with vendors, peer organizations, and other business contacts
Provide technical and operational support in all technology areas
Assist with new technology research in order to stay abreast of the latest developments in technology, trends, and knowledge, and legislation
Assist with making changes to system platform designs as needed
Development of goals, objectives, and unit work plans in coordination with the IT strategic planning process
Determining the direction and enhancement of the AV systems to meet the needs of the organization
Identify and evaluate third party vendors, technology, or processes for integration with GM Financials technology and equipment
Direct selected product research and support other technology and evaluation projects
Participate in an on-call support rotation for providing after-hours support