Audio Visual Service Technician

S&L Integrated•Atlanta, GA

34d•Remote

About The Position

We're growing, and we're looking for a Service Technician (we call the position Client Care Specialist) to join our team and own the client experience in the Central Georgia market. If you're a self-driven AV pro who gets excited about solving problems, loves working with people, and doesn't need someone looking over your shoulder to get things done — keep reading. Since we don't have an office in the area, your home will be your base of operations as you service AV clients in the central GA/Atlanta area, preferably in the South Atlanta to Macon corridor. You’ll have a company vehicle for client site visits and the full support of our Client Care team behind you. S&L Integrated is a commercial Audio/Video/Controls/Lighting integration company based in in Thomasville, GA and Nashville, TN. We design, install, and support AV systems for commercial clients across the Southeast — and we take a lot of pride in doing it well. Our team is tight-knit, passionate about technology, and genuinely committed to making our clients' lives easier.

Requirements

Real-world experience in AV installation and/or AV service and troubleshooting for a commercial AV integration company.
The ability to diagnose and resolve AV issues across displays, audio, control systems, networking, and more
Great communication skills — you can explain a technical problem to a non-technical client without making their eyes glaze over
Strong self-management skills — you plan your day, follow through, and don't need a lot of hand-holding
A passion for helping people and a genuine curiosity about technology
A valid driver's license and a clean driving record
A solid home office setup with reliable internet. Must be currently located in the Central GA/Atlanta area.

Nice To Haves

Experience with service management platforms
Familiarity with remote system monitoring tools
Industry certifications (AVIXA CTS, Q-SYS Lvl 1; Dante Lvl 1 &2, etc.)
Background in a service agreement or client care environment
You're based in the South Atlanta, GA to Macon, GA corridor

Responsibilities

Being the go-to person for your assigned commercial AV clients — the one they trust to pick up the phone and actually fix things
Troubleshooting and resolving AV system issues — remotely when possible, on-site when needed
Keeping a close eye on client systems through remote monitoring tools and staying ahead of problems before clients even notice them
Keeping accurate client service documentation that is submitted timely
Making sure every client interaction reflects the level of service S&L is known for
Staying sharp — we invest in our people, and we expect you to keep learning alongside us